Job Description

Customer Support & Admin Co-Ordinator - Permanent

Location: Market Weighton

Hybrid - 4 Days office & 1 Day working from home

Fantastic Opportunity at Simplytrak

Our team strives to deliver a comprehensive and high-quality experience for our

customers ensuring that the administrative, financial and office function relating

to the company's fleet management and remote tracking system runs smoothly.

We are looking for a dynamic and motivated person with relevant experience to

join our team as a Support Administrator.

The Person:

The successful candidate will have strong organisational skills with a passion to learn and develop their knowledge.

If you have customer service or admin experience and you are super organised, we'd love to hear from you!

The Role:

Provide excellent customer services in relation to general and customer enquiries.

Training potential and new customers on the Simplytrak system.

Going out to meet customers if requested for training/roll out plans

Work closely with Accounts for failed payments/mandates, sending and chasing invoices

Plan, organise and manage own workload to ensure your contribution to the

delivery of excellent customer service and account management is achieved.

Book and organise engineers in line with customers request.

Process and generate invoices.

Use initiative to identify and resolve issues, queries, errors and discrepancies.

Build relationships with existing customers.

Answering and distributing inbound calls to the relevant person and taking messages.

Send out Account forms, Contracts and Direct debit mandates.

Requirements

Proactive and organised approach to accomplishing tasks.

Committed to delivering excellent customer service

Strong English language and written communication skills.

A 'can do' attitude - You will work across a large array of sectors, so

enthusiasm and willingness to adapt to industry challenges is a must

solving role.

Competent in the use of Microsoft Excel, and Word, would be advantages.

Benefits:

? 25 Days holiday (Increasing to 28 days after 3 years' service)

? Birthday off.

? 3pm Friday finish

? Bupa employee assistance for you and your family 24/7.

? 250 Employee referral bonus.

? Employee of the quarter award.

? Free Perkbox account - with 50 monthly flexi points to spend on us! Giving you 2/7 access to over 4,000 perks/benefits plus mindfulness, meditation and easy to follow HIIT & fitness videos.

? Free entry to into a quarterly draw to win a long weekend with 3 extra days holiday to Portugal (after 1 years service).

? Regular team events.

Interested? If you feel that you have the right skills and would like to work for

Simplytrak, then please apply to: HR@Simplytrak.com
Job Type: Full-time

Work Location: Hybrid remote in York YO43 3EF