Job Description

Location:

Plymouth

Salary:

13.00 per hour

Job Type:

Part-time (30 hours per week)

Schedule:

Monday to Friday / 6 Hours Per Day]

About the Role

We are looking for a highly organised and dependable Admin Manager to become the backbone of our daily operations. This is a multifaceted role and requires the successfully candidate to be a well organised individual. They will be responsible for keeping the office running smoothly, managing a small team, handling financial administration, and ensuring our customers receive the best possible service.

The ideal candidate is a natural problem-solver who is comfortable wearing "many hats" from responding to customer queries and sorting return requests, to managing the office team and sorting daily task.

Key Responsibilities

1. Team & Operations Management

Leadership:

Act as the primary point of contact for team queries and issues.

HR Admin:

Manage staff holiday schedules, sick leave coverage, and process bi-weekly payroll for office staff.

Quality Control:

Conduct random checks on outgoing customer orders to ensure our high standards are consistently met.

Operational Support:

Maintain a working knowledge of our Picking and Packing process to provide emergency cover if required.

Social Management:

Responding to affiliates and customers through our social media and advertising platforms.

2. Financial & Admin Duties

Accounts Payable:

Manage invoice payments (Rent, Rates, Utilities) and maintain the office company card for supplies and equipment.

Credit Control:

Proactively chase outstanding payments from wholesale customers.

Commission & Payroll:

Calculate and process monthly payments for sales reps, affiliates, and external contractors.

Logistics:

Manage incoming post and calls dealing with issues or passing the message onto the relevant team member.

Handling:

Being in chargeof cash handling and transferring funds between accounts.

3. Customer Service

Inbound Queries:

Manage the customer service inbox and phone line, resolving issues or escalating them to the relevant team member.

Communication:

Liaison with the warehouse team regarding returns or stock discrepancies.

Face of the Business:

Handle all in-person customer interactions providing excellent customer service.

Requirements

Experience:

Previous experience in office management, senior administration, or a supervisory role is highly preferred.

Financial Literacy:

Comfortable handling payroll, commissions, and basic business invoicing.

Communication:

Excellent verbal and written skills; you will be the main point of contact for both staff and customers.

Adaptability:

A "hands-on" approach with the willingness others in the office with any issues.

Reliability:

High level of integrity, especially when handling cash and sensitive payroll data.

Benefits

Consistent 30-hour working week. A pivotal role within a growing business where your input truly matters.

How to Apply

If you are an organised professional who thrives in a busy environment, we would love to hear from you. Please submit your CV and a brief cover letter outlining your relevant experience.

Job Type: Part-time

Pay: 13.00 per hour

Expected hours: 30 per week

Benefits:

Free parking On-site parking
Work Location: In person