Job Description

Customer Service Administrator and Accounts Assistant

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FW3 Group

We are looking for a highly motivated, enthusiastic individual to work within our friendly Burlescombe office. A new position has arisen due to continued growth and expansion into new product groups. This role will support both the Customer Service team and our Accounts team. Full time - between 32 and 40 hours per week.

FW3 operates in the following product markets:

Garden Furniture, Patio Cleaners and Fertilisers Cleaning products Commercial Electrical Products Commercial Washroom Products and Services Water Boilers and Chillers Pest Control Beer Water sports
The successful candidate will support both teams.

Customer Service Team duties:

Provide excellent customer service to all customers. Investigate and resolve customer complaints quickly and patiently Answer the telephone with a polite and professional manner Utilise your product knowledge to assist customers seeking help and work as part of the sales team to drive positive company sales results. Respond to all customer email enquiries over the different platforms and ensure all emails are replied to promptly. Process product returns by raising return forms, recording these on the spreadsheet and liaising with the stock controller once they arrive at our warehouse Obtain updates from couriers to provide tracking information for customers and resolve any delivery issues.

Accounts Team duties will include:

Entering sales orders, purchase orders and invoices onto the accounting system Sage 200. Reconciling customer receipts and accounting for marketplace fees Bank reconciliations Cost allocations Answer customer and supplier queries by email and telephone. Liaise with other departments to resolve queries relating to customer service issues and stock variations. Reconcile stock of components

Qualifications

5 GCSEs and above. Preferably A level educated.

AAT training an advantage but not necessary.

Full training will be provided.

Skills required

: Competent IT Skills, including email and spreadsheets, Good written and verbal skills, Good attention to detail and confident with figures.

Person Attributes

: A team player, tidy, positive attitude, cheerful disposition, professional, ability to meet deadlines and good a timekeeper.

The job is located at our site in Burlescombe - Woodlands Business Park, EX16 7LL - 5 Minutes from Wellington - 10 minutes from Tiverton.

More information about the company can be found online at www.fw3group.com

Benefits:

Company events Cycle to work scheme Employee discount On-site parking
Driving Licence (preferred)

Job Types: Full-time, Part-time

Pay: From 12.30 per hour

Benefits:

Company events Company pension Cycle to work scheme Employee discount Free parking On-site parking
Experience:

Customer service and accounts: 1 year (required) Microsoft Excel: 1 year (preferred) Sage: 1 year (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: In person