Job Description

Location

Manchester

Company

Education and Skills

Contract type

Permanent/ Full- time

Salary

Up to 20,860 per annum

Closing Date

02/09/2025

Ref No

4789





The Growth Company's (GC) Education and Skills team is excited to offer an opportunity for a Customer Service Administrator Apprentice.



In this role, you will deliver effective administrative support, meet and greet customers, and liaise with a wide range of organisations, employers, management, and staff across the team.



As one of the largest providers of skills and training in the UK, we are dedicated to supporting businesses and individuals with apprenticeships, higher education, and commercial training. We help people to develop their skills across a diverse range of sectors and levels, working with leading businesses to ensure our curriculum boosts the career prospects of individuals and the productivity of organisations.

Key Responsibilities

Provide professional front-line customer service, handling enquiries, referrals, and follow-up calls with attention to detail and confidentiality. Support event coordination by booking rooms, assisting with open days, and helping Tutors and Business Advisors as needed. Maintain smooth office operations including stationery orders, mail handling, phone management, and general upkeep. Perform administrative tasks such as compliance checks, scanning, raising payments, and managing purchase orders using internal systems. Communicate effectively with internal and external partners, manage challenging situations, and escalate issues appropriately. Work to set targets and deadlines while ensuring effective time management and adherence to Health & Safety policies.

About You

Warm, approachable, and able to build strong relationships with customers and colleagues. Organised, reliable, and thrive in a performance-driven environment. A strong team player with excellent interpersonal skills and a commitment to delivering outstanding customer service. Eager to learn, open to training, and motivated to develop within an office environment.

Skills Required

Strong IT skills, including Microsoft Office, spreadsheets, email, and diary management. Ability to work to challenging targets and KPIs while maintaining accuracy and professionalism. Experience with administrative systems and computerised management information systems. Effective under pressure, with the ability to manage workload both independently and as part of a team. Good understanding of office procedures, with a willingness to adapt and grow.
At GC, safeguarding the welfare of all individuals including vulnerable adults and young people is a top priority, and we expect all staff to uphold this standard. All appointments follow Safer Recruitment Procedures, including a DBS check carried out by Due Diligence Limited (DDC Ltd), at no cost to the successful candidate.



Please note: It is a legal offence to apply for a role involving regulated activity if you are on the Barred List.



Safeguarding the welfare of all individuals, including vulnerable adults and young people is a core priority at GC, and we expect all staff to uphold this responsibility. All Education and Skills appointments are subject to Safer Recruitment Procedures, including a DBS check and a professional social media check, carried out by Due Diligence Limited (DDC Ltd) at no cost to the successful candidate.



Please note: It is an illegal offence to apply for a role involving regulated activity if you are on the Barred List.



We are committed to increasing workforce diversity and offer a guaranteed interview to applicants who meet the essential criteria and either have a disability or are from a diverse ethnic community.



If this applies to you, you can request consideration under this scheme during the application process. Your request will be shared only with the Hiring Manager and Internal Recruitment Team.



We also aim to make our recruitment process inclusive and accessible. If you need reasonable adjustments or have any general enquiries at any stage or the recruitment process, please contact careers@growthco.uk or call us on 0161 237 4447.



Examples include:


Meeting the hiring manager or touring the venue in advance Extra time for tasks Interview questions shared beforehand Accessibility software or equipment for assessments
We're proud to support the Ban the Box campaign, which helps people with convictions access job opportunities. As part of this, we've removed questions about convictions from the initial application stage.



GC is committed to fostering a culture of flexibility and agile working. Many roles will increasingly support full agile arrangements. If you require more permanent flexibility, we encourage you to discuss this during your interview so your request can be considered early in the process.



All GC colleagues will work inline with the Health & Safety at work act and the GC Health & Safety Policy.