Job Description

Customer Service Administrator (6-Month Contract) - 27,000

a&f is looking for a highly capable and committed Customer Service Administrator to support our busy service department through a period of growth and transition. This is a key role at the heart of our operations, ensuring our customers receive excellent support and that our engineering team has what they need to deliver exceptional outcomes.

While this position is initially a 6-month contract, there is genuine potential for it to become permanent depending on performance and business needs.

As a supplier of high-end Miele, Electrolux and Classeq commercial equipment, our vision is Laundry Operations Success, and we know this can only be achieved by people who live out our values and work exceptionally well as part of a team. We are looking for someone who embodies the qualities of being

Humble, Hungry and Smart

:

Humble

- grounded, open to learning, willing to help, and focused on the team's success rather than personal credit.

Hungry

- driven, proactive, and ready to work hard when needed.

Smart

- emotionally intelligent, great with people, and able to communicate clearly and professionally.
What You'll Be Doing

Providing excellent customer service by phone and email, often as the first point of contact. Accurately logging service jobs in

SimPRO

(our job management system) with strong attention to detail. Coordinating with engineers, customers and suppliers to keep jobs moving smoothly. Checking engineer worksheets and assisting with invoicing. Supporting other departments as needed to ensure a consistently high customer experience. Taking ownership of tasks and following them through to completion.
What We're Looking For

Strong administrative experience and excellent attention to detail. Confident and professional communicator who enjoys helping customers. Highly organised, proactive, and able to manage competing priorities. Strong computer skills and confidence learning new systems A genuine team player with a positive attitude and a willingness to get stuck in. Someone who takes pride in their work and consistently follows through on commitments.
Working Hours

Monday to Friday, 8:30am to 5:30pm.
Occasional flexibility may be required to support the needs of the team.

To apply:

Please include a

cover letter

with your CV explaining why you believe this role suits you and how you demonstrate being Hungry, Humble and Smart. We use the cover letter as part of our selection process, so applications without one will not be considered.

Job Types: Full-time, Temporary
Contract length: 6 months

Pay: From 27,000.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking Sick pay
Licence/Certification:

Licence AND Own Transport for Commute (required)
Work authorisation:

United Kingdom (required)
Work Location: In person