Job Description

Customer Service Administrator working within HR

Salary - 28,000 Hours - 8.30 - 5pm or 9am - 5.30pm Monday to Friday Location - Cressex Head Office but home based 2 days per week

A quick look at the role.

At Biffa, we have an exciting opportunity for someone who has great Customer Service experience and is looking to expand their knowledge/skillset into the world of HR. As a HR Administrator within the Employee Services function, you will be providing excellent administrative support to all internal/external customers while maintaining a high level of customer service and ensuring compliance with company operating procedures.


It is a high-volume department with interactions covering topics such as company cars, family leave, system support; to name a few, and although the majority of interactions take place via email/systems, there is a requirement for telephone support too.

Your core responsibilities.

First point of contact for internal staff at Biffa, providing timely query resolution; guidance and interpretation of Company policies. Support and education in company procedures and use of operating systems. Comply with agreed Standard Operating Processes (SOPs); Service Level Agreements and Key Performance Indicators across all Human Resources administration tasks to ensure optimum efficiency, accuracy and service levels Actively contribute to the continuous improvement of the SOPs to drive efficiency, accuracy and increased service levels to clients of Employee Services. End to end management and resolution of client enquiries within an agreed timescale and ensuring client satisfaction. Database administration including maintenance of accurate employee information.

What we require.

Studying towards a CIPD qualification would be desirable. Over 2 years experience in a similar HR administration/administration position or Senior Customer Service position. Confident with all Microsoft applications including Excel, Word and Outlook. Excellent communication skills with the ability to interact with a variety of employees, ranging from operative staff, through to head's of and directors.

Biffa, changing the way people think about waste.

At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,500+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. And it's why we're the UK's No. 1 choice for business waste management.


Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you'll find us championing diversity, equity and inclusion at every turn.