Job Description

Job Overview

Chillistick Ltd is a dry ice manufacturer seeking an office-based Customer Service Associate/Administrator to join the team, who will assist with daily tasks contributing to the running of the business. This role requires assisting both business and members of the public with enquiries via email, telephone, and very occasionally face to face.

The ideal candidate will have previous customer facing experience to provide outstanding service and manage situations effectively.

Responsibilities

Respond to customer inquiries via phone, email, and occasionally face to face Possess a professional telephone manner Assist customers in resolving issues promptly and efficiently Liaise with suppliers/courier partners to resolve issues Engage in upselling opportunities by identifying customer needs and recommending other products or services Maintain accurate customer records via data entry into company databases Collaborate with team members to enhance overall customer satisfaction Process customer orders from creation through to warehouse despatch Other ad-hoc duties where required

Qualifications

Proven experience in a customer service role is preferred. Previous administrative experience Must be fluent in English Excellent phone etiquette and interpersonal skills Ability to analyse customer needs and provide effective solutions Proficient in data entry and CRM software preferred but training will be given Dry ice knowledge is beneficial but not essential as full training will be given
Basic computer skills and knowledge are essential as this role is primarily office and computer based. Apple Mac knowledge will be useful.

Job Types: Full-time, Permanent

Pay: From 24,000.00 per year

Benefits:

Casual dress Company pension Free parking On-site parking Sick pay
Schedule:

Day shift Monday to Friday
Application question(s):

If your application is successful, when are you available to start work? We are planning to hold interviews from Weds 2nd July until Friday 11th July. What is your availability during that time?
Work Location: In person