Job Description

Customer Support Coordinator

Location:

Bedford, England (Hybrid working available)

Salary:

26,000 (depending on experience)

Contract:

Full-time, Permanent

About the role

We are looking for a

Customer Support Coordinator

to join our service and support team in Bedford. This role is well suited to someone who enjoys structured work, clear processes, and helping customers in a practical way.

You will support customers by phone and email, help organise service schedules, and make sure information is recorded accurately. You will work as part of a supportive team, with clear systems and defined responsibilities.

Hybrid working is available once training is complete.

What you will do

You will be responsible for a range of clearly defined tasks, including:

Logging customer support requests received by phone or email Scheduling product installations and demonstrations Organising engineers' diaries to ensure work is planned efficiently Processing service contracts accurately Creating and processing customer orders for spare parts Preparing and sending customer quotations Monitoring and responding to shared email inboxes Answering customer questions and resolving issues where possible, or passing them to the correct team Keeping digital and paper records organised and up to date

Skills and experience we are looking for

Experience with customer service (phone or email-based) Good organisational and administration skills Ability to follow processes and work accurately Comfortable managing more than one task, with support and clear priorities Able to communicate clearly and professionally A calm, problem-solving approach

What they offer

A friendly, supportive team environment Clear training and ongoing guidance Hybrid working arrangements Opportunities to develop your skills over time A role where your organisation and attention to detail make a real difference
We welcome applications from people with different working styles and experiences. If you need adjustments during the recruitment process or in the workplace, please let us know.

Job Types: Full-time, Permanent

Pay: 25,000.00-26,000.00 per year

Benefits:

Company pension On-site parking Private medical insurance
Work Location: Hybrid remote in Bedford MK42