Job Description

Job Summary

The Service Administrator plays a crucial role in ensuring the smooth operation of our service department. This position involves managing customer inquiries, processing data, and providing exceptional support to both clients and team members. The ideal candidate will possess strong communication skills and a keen eye for detail, contributing to the overall efficiency and effectiveness of our services.

Responsibilities

Handle incoming customer calls and inquiries with professionalism and courtesy. Perform accurate data entry to maintain up-to-date records in our systems. Assist customers in understanding our services Communicate effectively with clients , ensuring clarity and understanding. Collaborate with team members to analyse service performance and identify areas for improvement. Maintain a high standard of phone etiquette while addressing customer needs and concerns. Provide administrative support as required, ensuring all tasks are completed efficiently.

Skills

Proficient in data entry with a strong attention to detail. Excellent communication skills, both verbal and written, to engage effectively with customers. Strong analysis skills to assess service performance metrics and contribute to strategic improvements. Experience in customer satisfaction and service uptake. Demonstrated phone etiquette that reflects professionalism and enhances customer experience. This role is ideal for individuals who thrive in a dynamic environment and are committed to delivering outstanding service while working collaboratively within a team.
Job Types: Full-time, Permanent

Pay: From 27,000.00 per year

Benefits:

Company pension Employee discount On-site parking Private medical insurance
Experience:

Customer service: 1 year (preferred)
Work Location: In person