Job Description

Job Title: Customer Service & Sales Administrator (Kitchens & Flooring Showroom)

Company: Finsahome (part of the Finsa Group)

Location: Birkenhead

About Us

Part of the

Finsa Group

, a leading European manufacturer established in the UK since 1990,

Finsahome

is a respected supplier of high-quality kitchens and flooring. From our busy Birkenhead store, we proudly serve both trade professionals (retailers, builders, developers) and the general public on a supply-only basis.

We are now looking for a dynamic and customer-focused individual to join our team as a Customer Service & Sales Administrator.

Soon we will be moving to our new state-of-the-art 20 million warehouse only down the road from where we currently are.

The Role

This is a key role where you will be responsible for ensuring every customer--from the general public to national contractors--enjoys a seamless and positive experience, from their first enquiry to after-sales support.

You will be part of a supportive team, and your day-to-day responsibilities will cover a broad spectrum of tasks:

Showroom Excellence:

Greeting visitors and assisting them on their journey to choose new kitchens or flooring.

Sales Administration:

Accurately inputting sales orders and processing customer payments.

Order Management:

Creating purchase orders and generating pick notes for our warehouse team.

Logistics:

Organising deliveries, which includes booking transport and producing all necessary despatch notes.

Customer Communication:

Professionally managing all telephone and email enquiries.

B2B Support:

Dealing directly with our valued trade customers, including retailers, builders, and property developers.

About You

To succeed in this role, you will be a proactive and detail-oriented person who thrives in a busy environment with a varied workload.

We are looking for someone who has:

Excellent communication skills,

with the confidence to build relationships with both trade (B2B) and retail (B2C) customers.

A strong eye for detail

and a high level of accuracy, especially when processing orders and payments.

The ability to work well under pressure

and manage multiple priorities effectively. A dynamic, positive, and "can-do" attitude. Good general IT and administrative skills.

Desirable (but not essential):

Previous experience in a similar role, such as a trade counter, showroom, or builder's merchant, would be highly advantageous.

What We Offer

A competitive monthly salary.

25 days holiday.

All Saturday work is paid as overtime

(in addition to your basic salary).

Work Schedule:

Full-time, working on a rota basis between the following times:

Monday - Friday:

8:00 AM - 5:00 PM

Saturdays:

9:00 AM - 1:00 PM (on a rota, typically no more than twice a month). The opportunity to be part of a growing, international company, working at a state-of-the-art brand new building. A dynamic and supportive team environment.
Job Type: Full-time

Pay: From 28,505.00 per year

Benefits:

Company pension Cycle to work scheme Employee discount Health & wellbeing programme Life insurance On-site parking Private medical insurance
Application question(s):

How many jobs have you had in the last three years?
Education:

A-Level or equivalent (preferred)
Experience:

B2B Customer Service: 1 year (required)
Work Location: In person