Job Description

The Role

An opportunity has arisen for a knowledgeable, enthusiastic, motivated Customer Service Administrator to join our Customer Services Department. You will be responsible for taking and processing orders, invoices and credit notes whilst liaising with the customers on all aspects of customer service.

Main Duties

Taking of orders by telephone and email. Processing of sales, transfer, call-off, return & uplift orders in a timely manner to meet the requirements of the external customer, purchasing department, production planning department and logistics. Dealing with all manner of customer enquiries. React quickly and efficiently to resolve customer related problems. Set up of new customer accounts. Maintenance of customer cards to ensure information is up to date and accurate, e.g. company name, address. Contact numbers, email addresses, customer comment information, delivery instructions, special prices, etc. To manage the standing order process, ensuring regular order requirements are processed in a timely manner to meet customer, production, and logistic requirements. To develop and maintain communications with internal and external customers. To assist with the preparation of export order documentation. Produce invoices and, where appropriate, credit notes for customer orders and returns. Investigate invoice queries, issuing adjustment invoices or credit notes as appropriate. To carry out project work or any other specific tasks as requested.

Essential Criteria

Strong telephone manner and be customer focused. Good knowledge of Excel, Word, and PowerPoint. Conscientious with good problem solving ability. Capable of working in a fast paced and dynamic environment. Self-motivated and flexible team worker. Able to work on their own initiative and to KPI's. Good numeracy skills and commercial acumen. The ability to exceed targets and goals.

Desirable Criteria

Knowledge of construction products is highly desirable. Knowledge of construction industry as a whole and the sectors within it. Knowledge of Microsoft Dynamics Navision. Track record of success in a B2B environment.

Working pattern:

Monday-Friday, 8:30am-5:00pm with a 1-hour unpaid lunch break.

Location:

This is an office-based role at our head office in Bradford.

If you are interested in this role, please provide us with a cover letter via email to ukvacancies@christeyns.com alongside your application.

Job Types: Full-time, Permanent

Pay: 25,000.00-27,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme Free parking Gym membership Health & wellbeing programme On-site parking Private medical insurance
Ability to commute/relocate:

Bradford BD4 7EA: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have previous knowledge and experience using Office 365?
Experience:

Customer Service Administration: 1 year (required)
Work Location: In person