Job Description

Altrad Belle are currently seeking an enthusiastic and conscientious Customer Service Administrator. The successful candidate will join a small team of in-house Administrators to ensure that customer queries are dealt with and orders are processed efficiently.

The successful applicant must have a natural ability with people to ensure queries are managed efficiently, professionally and accurately. The individual must be energetic, target driven and focused on meeting customer demands.

The main duties and responsibilities required for this position are:

Answering and dealing with calls in a professional manner Entering of customer orders ensuring a high attention to detail Liaising with various departments in the organisation to ensure product availability Competent use of the sales order processing system (Syspro, X3 or similar computer system) to provide order acknowledgments, delivery notes and invoices Competent use and understanding of the export documents, (C/I, L/C, Eur1, Incoterms, Tariff Codes, C/O, bearing statements and any other documents required for export) Complete use of credit card machine procedures for cash sales Ensuring the most cost-effective solution is selected for each delivery Supporting the carrier group with relevant information to ensure successful deliveries Dealing with the customer and liaising with carrier companies to solve customer queries Checking all invoices to ensure charges are in line with contracted agreements Operating all IT related packages to successful links between Belle and carrier Monitoring and review of late sales orders, keeping the customer up to date and sales order systems in line with customer requests Weekly monitoring and review of sale or return responsibility on allocated regions

Benefits Available

32 days of paid holiday per year Attractive Company bonus schemes Company pension scheme Employee Assistance Programme (EAP) Free secure on-site parking Full time and Part time considered
Job Type: Fixed term contract
Contract length: 12 months

Pay: 12.21 per hour

Expected hours: 40 per week

Benefits:

Casual dress Company events Company pension Employee discount Flexitime Free parking Life insurance On-site parking Private medical insurance Sick pay
Ability to commute/relocate:

Buxton SK17 0EU: reliably commute or plan to relocate before starting work (preferred)
Location:

Buxton SK17 0EU (preferred)
Work Location: In person