Customer Service Administrator

Cardiff, WLS, GB, United Kingdom

Job Description

Customer Service Administrator


Salary banding: 22,932


Location: Itec House, CF11 8TT (On-site).


Contract: Full-time, permanent


Hours of work: Monday to Friday 09:00am to 16:30pm


About Us


At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.


About the role


As our Customer Service Administrator, you will be contributing to the efficiency and effectiveness of the company by providing outstanding customer service and administrative assistance to all provisions across Itec.


Your impact


Obtaining relevant customer information through appropriate communication channels. Using appropriate techniques to fully understand the customers wants and needs and to verify understanding with the customer. Being the first point of contact to customers on the provision referrals
Responsible for using in-depth knowledge of Itec products, services, processes, and systems.
Working in partnership daily with internal and external teams to discuss individual customers wishing to join the provision.
Coordination of all the eligibility documentation, registration, certification, and compliance for all customers.
To be the main point of contact for the customer through the welcome process and before they start officially on any provision.
Managing the in-work support process, tracking process and mentoring calls for each participant. Support teams regarding customer who fail to attend.
Meeting Key Performance Indicators in relation to your role
Updating information digitally in a timely manner.
Responsible for dealing with complaints and queries in a timely, professional, and effective manner.
To support with audit preparation on a regular basis


What are we looking for?


Essential


Administrative experience
Previous experience of working in a target driven environment.
Attention to detail
Excellent communication and Interpersonal skills
Good Organisational skills
IT literate


Desirable


Customer Service Experience
Experience within the training industry
Qualified or with the potential and willingness to work towards, NVQ Customer Service or Business Administration L2 or equivalent.
Information Advice Guidance IAG Qualification
Ability to speak Welsh.
Experience of work-based learning.


Whats in it for you?


At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.


Itec operates as an equal opportunitys employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.


Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.


Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.


If you're passionate about developing others and making a difference, wed love to hear from you!


Find out more.





Find out more about working with Itec


Our Employee Ownership


Got Questions? Contact Us


Diddordeb darllen yn y Gymraeg?


Hysbyseb Swydd

Beware of fraud agents! do not pay money to get a job

MNCJobs.co.uk will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Related Jobs

Job Detail

  • Job Id
    JD3988869
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Full Time
  • Job Location
    Cardiff, WLS, GB, United Kingdom
  • Education
    Not mentioned