Job Description

About Us:

Join Maddocks, a trailblazing international distributor specialising in spare parts and accessories for home appliances. Since 1957, we've been at the forefront of our industry, driven by innovation and a commitment to excellence. Founded by the great-grandfather of our current managing director, Maddocks operates from our state-of-the-art 43,000sq. ft. facility in Cardiff's prestigious Capital Business Park.

Who We're Seeking:

Are you friendly, proactive, and enjoy helping people? Then this role is perfect for you. Join our vibrant team as a Customer Service Associate and be part of an exciting, supportive environment.

Your Role:

As a Customer Service Administrator, you will support our B2B and B2C sales teams, supporting both teams to drive growth and improve efficiency across both departments.

Your duties will include:

Acting as the first point of contact for customer phone enquiries.

Responding to customer enquiries by phone, email and message.

Managing sales-related shared email inboxes.

Processing customer orders by phone, email, and website.

Processing website orders.

Responding to website part number enquiries.

Coordinating with parcel and pallet carriers on delivery issues.

Updating customers on order problems.

Managing and processing customer returns

Data input

Key Attributes:

Enthusiastic attitude with a keen eye for detail.

Excellent communication skills and a natural ability to connect with others.

Motivated, resilient and adaptable to new challenges.

Flexible in workload and willing to go the extra mile to achieve goals.

Basic proficiency in using computers and familiarity with Microsoft Office.

Open to receiving guidance and feedback to facilitate growth.

Benefits:

Exciting opportunity to assist growing sales across the company.

Comprehensive training and support provided to support you.

Friendly working environment surrounded by motivated colleagues.

Automatic enrolment in the company pension scheme.

Free onsite parking with 24/7 security.

Job Details:

Full-time position with a standard 37.5-hour workweek, Monday to Friday.

Work location: In person at our Cardiff facility.

No prior experience necessary - just a willingness to learn and grow.

Job Type: Full-time

Pay: 27,000.00 per year

Benefits:

Company pension Free parking On-site parking
Work Location: In person