Job Description

Looking for a role that matters? Be part of something bigger with Cumbria Waste Group.

Salary/Hourly Pay:

25,000-26,000 depending on experience

Hours:

Monday to Friday, 08:30-17:00 Mon-Thurs, 08:30-16:30 on Fri

Location:

Kingmoor, Carlisle

As Customer Service Administrator, you will provide customer service support to Cumbria Waste Recycling's (CWR) customer base whilst building relationships with customers (and colleagues) to achieve goals. You will carry out a range of administrative tasks that will support the Customer Service Team Leader, RCV Transport and Sales teams.

Here's how we add value

Time for You

- Your holiday allowance

grows

with you, because we

value your commitment

. 4 weeks holiday plus bank holidays, increasing to 5 weeks after 1 year of service.

Your Wellbeing First

- Your health matters: access 24/7 GP services, annual private health checks, x2 death in servicebenefit, and our Employee Assistance Programme to support you when you need it the most (including access to free counselling).

Extra Perks

- Including high street savings, cycle to work scheme and opportunity to buy or sell up to 5 days holiday

Your Future Secured

- Grow your career with industry-recognised training and personal development opportunities. We also offer

5% Employer

5% Employee pension contributions.

*Some benefits are length-of-service dependant.

How you'll make an impact

Provide first point of contact for existing customer base, offering guidance on service amendments, new services, collection and pricing Review and update system records to ensure customer information held is accurate at all times, including customer address and collection address information and SIC code Assist with trade collections processing tasks including daily driver debriefs, to ensure accuracy of route information and amending transactions where required Communicate proactively with customers to advise of any interruptions to services or changes to services or prices

What we are looking for:

Essential

Demonstrable customer service experience Knowledge of Microsoft Excel, Word and Outlook Administration Skills

Desirable

Experience in waste, recycling or logistics

About Us: More Than Waste Management

At Cumbria Waste Group, we are a

leading provider

of integrated waste, recycling and environmental services across Cumbria, dedicated to delivering sustainable solutions for our communities and local businesses. Join us, and you'll be part of a friendly, hardworking team that plays a vital role in tackling waste, protecting the environment and shaping a cleaner future.

You are not just joining a company, you're becoming part of a community built on shared values:

As a

TEAM

we take

PRIDE

in the work we do. We

CARE

about our colleagues, customers, communities, and our environment. We love to learn and

IMPROVE

, and we are always

SAFE.

Cumbria Waste Group values diversity and equal opportunities. We are committed to providing a fair and inclusive environment for everyone.

How do you apply?

We welcome applications through Indeed by simply uploading your CV. However, if you would prefer a different format, you can request an application form by emailing

hr@cumbriawaste.co.uk

or telephoning 01228 822 100. We are committed to making our process accessible and are happy to discuss any reasonable adjustments you may need.

*Please note that due to the high volume of applicants we receive, we are unable to notify all unsuccessful applicants. If you have not been notified of the outcome of your application within four weeks of the closing date, please assume you have been unsuccessful on this occasion

.

Job Type: Full-time

Pay: 25,000.00-26,000.00 per year

Benefits:

Additional leave Company pension Cycle to work scheme Health & wellbeing programme Life insurance On-site parking Sick pay
Application question(s):

Do you have GCSE Qualifications in English and Maths
Education:

GCSE or equivalent (preferred)
Work Location: In person