Job Description

Customer Service Administrator

Wynwood logistics are looking to recruit for our customer service / operations department. Due to continued growth, we are looking to further expand our team.

Excellent communication skills and attention to detail are essential along with the ability to focus within a fast paced office environment.

Previous experience within the transport sector is preferable, however full training will be provided.

The role will include

Liaising with our own customers to provide support and information where required

Monitor system messages and emails and respond in a timely manner

Ensure customer paperwork is scanned into the system where required

Monitor customer deliveries and provide required updates

Answering telephone queries from both internal and external parties

Process and book deliveries for depots and customers

Work closely with the warehouse and operations team

Build and maintain existing relationships with network hauliers and customers

The successful candidate will have:

Good communication skills

Good telephone manner

An ability to work in a high pressure environment

Good attention to detail

Good attitude to learn new things every day

Ability to work as part of a team

Reactive to problems / delays that may arise

This is a full time permanent position 09:30 - 18:00. Monday - Friday.

We do not work Bank holidays and a total allocation of 28 days holiday per year including Bank Holidays.

Salary will depend on experience.

Job Types: Full-time, Permanent

Benefits:

Company pension On-site parking
Schedule:

Monday to Friday
Education:

GCSE or equivalent (preferred)
Experience:

customer service: 1 year (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person