Job Description

Job Summary

Knowles Fleet is one of the UK's leading transport management service providers, with a managed fleet of over 20,000 vehicles, helping hundreds of organisations up and down the country to successfully run their fleets. Our team of 70+ work from our head office in Great Bentley near Colchester and also from our Dedham office.

We're 100% owned by our employees which means everyone shares in our profits through regular bonuses. We also offer a comprehensive benefits package that includes staff discounts, health and well-being perks and more.

We are seeking an enthusiastic, dedicated and detail-oriented Customer Service Administrator to join our team. The ideal candidate will play a crucial role in supporting our customer service and operations team.

Main Purpose of the Role

To provide excellent customer service and administrative support across all areas of vehicle management. This includes handling maintenance queries, coordinating bookings and repairs, processing invoices, recalls and fines, and ensuring customers receive a smooth and efficient service.

Responsibilities

Act as the first point of contact for drivers, and internal teams, via phone and email. Handle general enquiries, maintenance issues, complaints, and redirect queries to the correct department when needed. Liaise with lease companies, garages, manufacturers, and clients, to resolve disputes or vehicle-related issues. Support customers with vehicle, fuel card, penalty charge notice, and invoice-related queries. Arrange bookings for repairs, servicing, MOTs, tyre replacements, safety recalls, and breakdowns. Monitor ongoing garage repairs and "off the road" cases, ensuring timely progress and completion. Hire vehicle management including specialist vehicles. Fuel card management Manage contract early termination requests Manage contract transfers

Requirements

Previous experience in customer support or call centre environments is highly desirable. Demonstrated ability in sales or client services roles is desirable. Proficient computer skills, including experience with Microsoft Office applications. Strong typing skills with attention to detail for accurate data entry. Excellent communication skills, both verbal and written, with a focus on phone etiquette. Ability to work independently as well as part of a team in a fast-paced environment. A proactive approach to problem-solving with strong analytical skills. We invite qualified candidates who are passionate about delivering exceptional service to apply for this exciting opportunity as a Service Administrator. Fleet Experience is beneficial
Working hours are Mon - Thurs 08:30 - 17:30, Fri 08:30 - 16:30.

We are committed to fostering an inclusive and diverse workplace where everyone is valued and respected. We welcome applications from all backgrounds and actively encourage diversity

Job Type: Full-time

Pay: 26,487.00-28,000.00 per year

Benefits:

Additional leave Health & wellbeing programme On-site parking Profit sharing
Experience:

Customer service: 1 year (preferred)
Work Location: In person