Customer Service Administrator Job in Heatshield Limited

Customer Service Administrator

Crewe, ENG, GB, United Kingdom

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Job Description

Job description

About the Business:

Heatshield LTD!! We are a family run Plumbing, Heating and Electrical contractor who look after many properties, from new build housing estates, letting agency rentals to private homeowners.

Job overview:

We are seeking a Customer Service Representative to join our team in providing excellent service to our clients. This role involves interacting with customers to address enquiries, resolve issues, and ensure customer satisfaction.

Responsibilities:

- Handle incoming customer enquiries via phone, email, and chat
- Provide accurate information about products and services
- Assist customers with appointment bookings, quotes and queries (all done via bespoke calendar system)
- Resolve customer complaints in a professional manner
- Upsell products or services where appropriate

-Regularly update social media

Skills:

- Excellent phone etiquette and communication skills
- Ability to analyse customer needs and provide suitable solutions
- Strong multitasking abilities

-Experienced in social media
- Prior experience in customer service

-Prior experience in letting agency works would be favourable

-Must be computer literate

Office staff information

Monday-Friday

*8.00am-4.30am

*Full Time

*20 days Holiday plus Bank Holidays

*Extra Holiday given for each year at the company up to a maximum of 4 years

*No weekends!!

Job Type: Full-time

Pay: 23,500.00 per year

Job Type: Full-time

Pay: 24,000.00 per year

Benefits:

Company pension Free parking On-site parking
Work Location: In person

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