Job Description

As a Customer Service Administrator, you will play a vital role in ensuring the smooth and efficient coordination of customer enquiries, service requests, and operational support.

This position helps to maintain high service standards through clear communication, accurate documentation, and a proactive approach to problem?solving. Your professionalism and attention to detail will contribute directly to delivering a reliable, customer?focused service.

Shift Pattern and Hours of Work:

06:00 - 18:00 4 on 4 off 12-hour shift

Duties and Responsibilities:

Monitor all emails and customer enquires Scanning and matching of all POD's (proof of delivery notes) Process daily paperwork received from all sites Accurately file and archive all paperwork Retrieve PODs from customer portal Record and report all discrepancies receipted on Proof of Deliveries Dealing with customer PDS queries in a polite and timely manner Any other ad hoc duties Process POD requests received via email Effectively respond to customer enquiries in a timely manner ensuring that a high level of communication is maintained at all times Checking of paperwork for correct completion prior to scanning especially in relation to food safety and claims (temperature, times etc) DOT (Delivery on time), TAT (Turnaround time) Liaising with internal and external customers, vets, drivers and transport and warehouse functions. Ensure that accurate and up to date information and communications are passed to the relevant internal and external suppliers and departments to enable a time sensitive and legal compliance operation to function in a professional manner. Ensuring all information which is required on paperwork and databases are completed and checked as part of due diligence. Taking calls and communicating issues in a professional and timely manner Understanding of export legislation required to complete your daily duties. Manage any issues regarding customs by communication with the relevant parties. Taking responsibility for work and helping other and raising any work-task concerns Promote a positive health and safety culture through your individual actions

Required Experience:

Experience of working with Microsoft excel and word Previous experience of working within a transport environment

Desirable Experience:

Previous experience working in a customer service role desirable.

Other Criteria:

Possess strong motivational skills, have the ability to multitask with the capability to meet targets and deadline Have a polite, tactful and friendly attitude Possess excellent organisational skills combined with the ability to interact with other departments at all levels Must be fluent in English due to the nature of the role; being in constant communication with Planning Teams, Operation Teams and customers both in person and on the phone.
Joining Buffaload Logistics as a JOB TITLE provides you the opportunity to experience many aspects of our growing business where your skills will be valued and developed.

Job Types: Full-time, Permanent

Pay: 27,866.64 per year

Benefits:

Bereavement leave Cycle to work scheme Employee discount Health & wellbeing programme Life insurance On-site parking
Application question(s):

Have you any convictions (other than spent convictions under the Rehabilitation of Offenders Act 1974)?
YES / NO - If yes, please provide details...

Experience:

Transport Industry: 1 year (required) Customer service: 1 year (preferred)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person