Job Description

Opportunity:

Customer Service Administrator

Contract:

Permanent

Salary:

Competitive

Company:

Briggs Equipment - Engineering Services

Hours

Monday - Friday. 40 hours

Location

: Cumbernauld

About Us:

Briggs Equipment Group is a leading provider of material handling, powdered access, plant and specialist rental equipment offering new and used sales, short and long-term hire, engineering services, training and asset management.


Our engineering services team provides supply, servicing, and maintenance for machinery across arrange of industries, including diesel, petrol, and electric-powered small plant, agricultural, and ground care equipment.

In the role you will be:

Providing professional support across all Engineering Services customer activities within the region, ensuring consistent service delivery. Coordinating with service control, call handling, invoicing, parts management, estimates, and related administrative tasks. Ensuring compliance with health and safety guidelines to protect colleagues and customers. Driving business performance by managing engineer productivity, time, call handling, and SLAs. Maintaining clear communication with internal teams and external customers to manage expectations. Handling queries from customers, engineers, controllers, and service centre staff. Managing engineering service estimates, reports, records, and follow-up actions. Assisting the service controllers with planning PMs/defects and support invoicing to meet targets. Overseeing parts ordering, back-order reports, and counter sales processing.

What will help you to excel in this role:

Previous experience in a busy administrative role Strong verbal and written communication skills High attention to detail Ability to thrive in a fast-paced environment Good IT skills

What you can expect from us:

Competitive salary Future development and career opportunities Contributory pension scheme with employer contributions up to 6% Profitshare bonus based on business performance Paycare and eyecare health scheme High street discounts

What's next

If you are interested in joining The Briggs Group, then please click on the apply now button and a member of the team will be in touch.


Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review.


If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment Team, and inform them prior to attending so we can ensure these are met.