Job Description

Job title: Customer Services Administrator

Position reports to:

Sales Office Manager

Job Purpose:

The Customer Service Administrator is responsible for accurately processing and managing sales orders while ensuring efficiency in order fulfilment. This role also plays a key part in maintaining customer satisfaction by handling inquiries, resolving issues promptly, and supporting the seamless operation of customer service activities.

Note, that all roles must comply with Company Handbook guidance.

Role responsibilities:

Order Processing: Accurately enter, manage, and track sales orders within the Sage 200. Customer Communication: Respond to inquiries, resolve order-related issues, and provide exceptional customer support. Cross-Department Coordination: Collaborate with sales, finance, and logistics teams to ensure timely and accurate order fulfilment. Record Maintenance: Update and maintain customer records, ensuring data accuracy. Reporting: Prepare and distribute sales reports and performance metrics as required. Issue Resolution: Address and resolve order discrepancies and customer complaints, escalating complex issues when necessary. Order Management: Process and efficiently monitor customer orders, returns, and refunds. Project Coordination: Support the implementation of gym projects, working directly with the Strategic Business Planner. Logistics Coordination: Manage spare parts processing and coordinate dispatch for larger orders to designated delivery addresses. Internal Communication: Act as a liaison between customers and internal teams, ensuring clear and effective communication. Dispatch Management: Handle the collation and dispatch of small items and correspondence via Royal Mail and UPS. Policy Adherence: Ensure compliance with company policies and procedures in all customer interactions and administrative tasks.

Core Skills:

Attention to Detail: Ensure accuracy in data entry, order processing, and record-keeping. Communication Skills: Strong verbal and written communication for effective interaction with customers and internal teams. Organizational Skills: Managing multiple tasks, meeting deadlines, and prioritising workload efficiently. Technical Proficiency: Proficient in order management systems and Microsoft Office Suite. Sage 200 experience would be highly desirable. Customer Service Orientation: Dedicated to delivering excellent service and exceeding customer expectations. Problem-Solving Abilities: Quickly identify, analyse, and resolve issues to maintain smooth operations. Empathy and Patience: Maintain a professional and courteous attitude, even in challenging situations. Team Collaboration: Work effectively across departments to ensure seamless service delivery and operational efficiency.
Job Type: Full-time

Pay: 24,420.00-26,500.00 per year

Benefits:

Canteen Company pension Free parking Life insurance On-site parking
Work Location: In person

Reference ID: Sales Admin