Job Description

Customer Services Administrator - Anwyl Homes

From humble beginnings as the local joiner, founded by our great grandparents over 90 years ago, we became an award-winning builder of quality homes, now building around 800 new homes per year.

The Anwyl Group -- comprised of Anwyl Homes, Anwyl Land and our joinery workshop -- believes buildings are more than just bricks and mortar. We build places for people, and our thoughtful approach doesn't stop there.

Despite our growth, we remain true to our family values -- from community funds benefiting local schools, groups and charities, to supporting our colleagues with an ever-expanding range of programmes and initiatives, people remain at the heart of everything we do.

Scope:The Customer Services Administrator will deliver exceptional support to the customer service team and internal stakeholders. The successful candidate will demonstrate effective communication and organisational skills, a professional attitude and work within agreed timescales.

Hours:

8.30am - 5.15pm (Mon- Thurs)

8.30am - 4.00pm (Fri)

Salary:

26,470 per annum

Department:

Customer Services

Report to:

Customer Service Manager

Location:

Head Office, Ewloe

Main Duties and Responsibilities:

Provide excellent customer service and support to the team by answering phones, taking message and resolving any issues, where possible. Assist the Customer Service manager with day-to-day business and customer requirements Ensure accuracy of all customer details, ensure their feedback is correctly recorded and up to date on all systems Co-ordinate and communicate with sales and site teams to ensure all paperwork is received in a timely manner Accurately log defects on the CRM system for key release, 4-week call and 'end of defects' items Add updates from the weekly site reports to the CRM system and where a follow up is required share this with the relevant coordinator Provide biweekly updates to all subcontractors and add the relevant updates accurately to the CRM system, where a follow up is required share this information with the relevant coordinator Provide administrative support with regards to the overdue jobs and complaints process for the Ombudsman Send overdue jobs emails via Sharepoint to all homeowners in warranty every week At all times comply with company policies, procedures and instructions Send all SMS notifications to homeowners as reminders for scheduled appointments, ensure all technician appointments are confirmed by chasing with the relevant coordinator and escalating when required Accurately support the subcontractor invoicing procedure for customer service jobs. Ensure GDPR compliance within the team by digitising customer documents and securely destroying any paper documentation.

The successful candidate will have the following skills, experience and attributes:

Excellent communication skills, written & oral Excellent organisational skills Interpersonal skills Attention to detail and accuracy of data entry Ability to plan, prioritise and organise own workload Ability to learn to use the Customer Relationship Management (CRM) system Ability to work on own initiative to tight deadlines Demonstrable experience in administration Experience working within a Customer Service department is desirable but not essential Proficient in using Microsoft Office (Outlook, Word, Excel, Power Point), specifically Excel and the Outlook diary system are mandatory. Ability to make decisions and solve problems Ability to develop good working relationships Adaptable/flexible Trustworthy Ability to work effectively in a team and under their own initiative

Benefits:

Employee Assistance Programme (EAP) Eyecare vouchers for Specsavers Perkbox Length of Service Death in Service 26 days holiday plus bank holidays Gym discount
Anwyl Group is an Equal Opportunities Employer

Job Type: Full-time

Work Location: In person

Application deadline: 02/01/2026