Job Description

Job Advert

This is hybrid role working 8 hours (5 days per week covering Monday - Saturday) between 8am - 6pm, 3 days in the office (City of London location) and 2 days working from home.

Role Purpose:

The administration of the deposit base of the bank through the lifecycle of a customer across all customer types; personal, business, ISA and charities. Offering exceptional service whilst living our company values.

Responsibilities:

Provide exceptional customer service to our savers and prospective savers via telephone, email and secure message Collaborate with colleagues to ensure customer queries and issues are resolved and communicated quickly Continually develop your knowledge on UTB savings products and services so that you can assist savers with their queries Ensure all customer information is accurate and kept up to date Treat customers fairly in all that you do Report and log complaints, breakage requests and all regulatory tasks as required Complete rollovers, repayments, notice placements, change of detail and audits within agreed SLA Prepare and input ISA transfers in and out requests Support our customers through bereavement Complete your personal training and development plan in accordance with the documented milestones and timelines Ensure quality of work is to a high standard, any findings that have been identified are resolved in a timely manner Proactively propose initiatives which will improve customer service, efficiency and satisfaction which will help to lead to a reduction in the cost of acquisition of savers and the price paid for deposits relative to market

Skills and Experience Sought:

Excellent administrative skills Microsoft Office: Word, Excel, Outlook Banking Systems (Including Online Banking) The ability to multitask, working on one work stream whilst also servicing customers via one of the Bank's contact channels Ability to deal with high volumes of work Good organisational skills Excellent telephone manner Attention to detail

Remuneration and Benefits:

competitive salary and discretionary bonus scheme matched pension contributions up to 7% 26 days annual leave plus two wellbeing days and opportunity to purchase additional holiday flexible and hybrid working private medical insurance via Vitality life, income protection and critical illness insurance enhanced family leave pay extensive learning and personal development opportunities electric car scheme and cycle to work scheme season ticket loan * wellbeing support - discounted gym membership, employee assistance programme, 24/7 private GP access for staff and their immediate family (online), 1:1 key life stage coaching