Job Description

As a Customer Service Administrator, you will be the first point of contact for our customers, ensuring their needs are met with professionalism and efficiency. Your role is pivotal in maintaining customer satisfaction and supporting the smooth operation of our business.

Key Responsibilities:

Deliver exceptional customer service by promptly responding to enquiries and complaints with a calm, solution-focused approach. Utilise strong communication skills, both written and verbal, to build positive relationships with customers and team members. Process customer orders accurately and efficiently, ensuring all details are correctly recorded. Perform administrative tasks, including credit control, invoicing, and managing sales and purchase ledgers. Use Sage software for financial and administrative processes (training will be provided if necessary). Provide expert product knowledge and support, guiding customers to choose the right solutions for their needs. Collaborate with warehouse and logistics teams to address and resolve delivery issues effectively. Maintain confidentiality and ensure compliance with data protection regulations when handling sensitive customer information. Stay organised and manage multiple tasks effectively, demonstrating excellent multitasking and prioritisation skills. Use Microsoft Office Suite (Word, Excel, Outlook) to prepare reports, correspondence, and other administrative tasks.
If you are passionate about delivering excellent customer service and thrive in a dynamic work environment, we'd love to hear from you.

Job Type: Part-time

Pay: From 12.50 per hour

Benefits:

Canteen Casual dress Flexitime Free parking On-site parking
Work Location: In person

Application deadline: 20/10/2025
Reference ID: JB