Customer Service Administrator
Dunmurry, NIR, GB, United Kingdom
Job Description
Job Summary:
The Customer Service Administrator manages shipment tracking, handle customer inquiries, and support daily depot operations with general administrative tasks.Key Responsibilities:
Monitor locations of the freight
Duties involving the controlling & planning of deliveries/collections
Liaise with the relevant parties if problems arise
Act as the first point of contact for customer inquiries and visitors.
Provide excellent customer service via phone, email, and in-person interactions.
Resolve customer issues and complaints promptly and professionally.
Ensure timely responses to any customer queries.
Minimise time loss
General administrative tasks
Other duties as advised
Perform any additional tasks or projects as assigned by management.
Personal Attributes:
Customer focus
Team player
Attention to detail, perform tasks to completion.
Ability to work on own initiative
Experience:
1-2 years administrative experience in an Administration
Knowledge:
PC literacy, MS Outlook, Excel and Word
Education:
Leaving Certificate or equivalent
Job Types: Full-time, Permanent
Work Location: In person
Reference ID: LANBT
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Job Detail
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Job IdJD3923359
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDunmurry, NIR, GB, United Kingdom
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EducationNot mentioned