Job Description

Easibathe and Easiaccess is a family run business, based in Gateshead. We specialise in the adaptation sector and as such we require a certain type of person to join our business. Any position within our organisation requires you to be empathetic, loyal, and committed. Not only to the business and our clients but to the team who you will join.

Our business offers fantastic opportunities with excellent working conditions for those candidates who want to work alongside great people. If you want to be part of a growing, caring and considerate organisation, please read the application requirements carefully and apply.

Our standard terms and conditions are:

Training programme for all positions

Learning opportunities

Volunteering days

Employee referral reward scheme

Cycle to work scheme

25 days holiday plus bank holidays and loyalty scheme

Key Points:

40 hours per week Mon-Fri 08.00 - 16.30. Salary: 27,000.00 increasing to 30,000.00 gross per annum with time and experience. Office based role.
The purpose of this role is to facilitate first class customer service in a very busy department, that continues to grow at pace. Exceptionally high levels of customer service within the customer service and sales functions have contributed to the company's success over the past 10 years. This role is an integral part of the sales process as it converts client expectations into deliveries, managing all client elements from order receipt to on time delivery. This role is also pivotal to the internal team communication process which guarantees our first-class customer service.

The key skills required to fulfil this role and integrate into the team are:

Exceptional attention to detail

Desire to achieve the best results for the customer

Focus on solutions rather than obstacles

Be able to manage concurrent client and colleague demands

Be calm, professional and proactive under pressure

Be exceptionally customer friendly

Outstanding communication skills

Be a co-operative, energetic and valuable team member

The type of person suitable for this role is someone who thrives in a customer focused environment who enjoys delivering client satisfaction, on time, every time. You will have at least 5 years' experience in a customer facing role, where administration excellence has been your key skill. You may have managed, supervised or independently controlled a customer portfolio, from the administrative perspective. The successful candidate does not require direct selling experience; instead, this person will be overseeing the sales orders generated by the Business Development team. The successful candidate will be able to manage deadlines, deliver concurrent orders, manage inventory challenges while being supported by a very knowledgeable and proactive team. You will also be proactive, upbeat, unflappable and eager to join a growing team of colleagues passionate about the products and services they deliver.

If you feel that you fit the above description we would love to hear from you.

Please submit your

CV with a covering letter,

demonstrating why you are the right candidate for this position. Please include in your covering letter why you feel you are the right fit for this role.

A short telephone interview may take place to clarify areas and to assist in the short-listing process. Shortlisted candidates will receive an invitation for interview, with at least 5 working days' notice.

All positions offered are dependent upon the results of an enhanced DBS check. Please note, if you have not heard from us within 10 working days of the closing date, assume you have not been considered on this occasion.

Job Type: Full-time

Pay: 27,000.00-30,000.00 per year

Benefits:

Company pension Cycle to work scheme On-site parking
Work Location: In person