Job Description

VANRATH has partnered with a long-term client in the electrical wholesale sector. This client is seeking a Customer Service Administrator for the Belfast branch. The team is expanding due to continued growth and investment.
This is a full-time, permanent role. Monday to Friday with no weekend requirements.
Salary:
28,000 Salary + Growth/Progression Opportunities & Great Benefits
Responsibilities
Customer Service
Handle customer inquiries from initial contact through to final order fulfilment.
Accurately process orders and oversee their progress to ensure timely completion.
Build and maintain strong customer relationships by providing outstanding service and after-sales support.
Perform administrative duties such as filing and maintaining accurate customer and order records.
Assist the team by managing incoming telephone calls and directing them as needed.
Goods Returns
Receive and log returned items in line with company procedures.
Inspect returned goods for damage, faults, or inconsistencies and determine the appropriate next steps (e.g., restocking, repair, replacement, or disposal).
Ensure all return transactions are accurately documented within the system.
Collaborate with Customer Service, Sales, and Warehouse teams to resolve return-related issues efficiently.
Prepare and issue Return Merchandise Authorizations (RMAs) and credit notes when applicable.
Communicate with suppliers and manufacturers regarding warranty claims and defective product returns or replacements.
Ideally you'll have:

• Previous experience in similar role
• Familiarity with returns processing.
• Strong attention to detail
• Good communication and problem-solving abilities.
• Ability to work independently and as part of a team.

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.
JP was very helpful, patient and thoughtful during the selection process, he thought through the best fit for the role and selected candidates accordingly.
I messaged Vanrath on LinkedIn in hopes of attaining a new job and he was immediately helpful, setting up a face to face meeting to discuss my options in order to source a company that was right for me. Within a week he had secured me an interview and was immensely helpful in preparing for said interview which went very well. I would be happy to use Vanrath again if changing roles in the future.
Daniel Morgan was just so lovely to deal with! Having never experienced a recruitment agency process before, I was a bit unsure what to expect .... but I was most impressed! Daniel arranged an initial meeting for us in their offices which I left feeling positive and much more confident! I was kept informed at all times and was delighted to have him representing me and negotiating on my behalf. I would highly recommend Vanrath to anyone seeking a new position and especially advise them to chat to Daniel Thank you so much Dan
Prompt professional service provided by Damian Dellacroce. He collaborated on meeting personal requirements and presented alternative opportunities. Good to work with.

Skills Required