Job Description

JOB TITLE:

Customer Services Administrator

START DATE:

Immediate

REPORTS TO:

Supply Chain Manager

LOCATION:

York, UK

SALARY:

27,451 pa full time, dependent on experience & skills
20 Days Annual Holiday (increasing by 1 day for every full years' service to a maximum of 25) plus 8 Bank Holidays

BACKGROUND TO DGP INTELSIUS

DGP Intelsius specialises in the design, manufacture and supply of temperature-controlled packaging and regulatory-compliant sample transport solutions.

Our goal is to be recognised as a global leader, providing high quality environmentally safe, temperature-controlled and sample transport solutions to clients worldwide. On a day-to-day basis, our purpose is simple: To assure our customers' product and sample integrity, with minimal impact on the environment.

MAIN PURPOSE OF ROLE:

To accurately process sales orders and to deal with customer enquiries in order to ensure that sales targets are achieved and to deliver a high quality, reputable customer experience. Liaise with planning, purchasing and operations to facilitate on time and in full customer deliveries.

RESPONSIBILITIES/ACCOUNTABILITIES:

1. Be the first point of contact for all customer orders, enquiries and requests mainly by email and phone

2. Process orders in an efficient and accurate manner on the SAGE 50 IT system to agreed timescales

3. Process and administer forms, account applications and other requests as required

4. Take ownership of tailored administrative processes for specific customer accounts

5. Liaise with internal departments to manage the smooth transaction of all sales orders, from order receipt to final delivery

6. Form an understanding of our customers business and promote relevant solutions

7. Perform office administration tasks as directed

8. Provide cover to other functions for holiday and absence cover, including planning and logistics

9. Support the External Sales Team to deliver a best-in-class customer experience

10. Direct requests and unresolved issues to the designated people in the business

ESSENTIAL SKILLS, KNOWLEDGE & EXPERIENCE

Desire to succeed in a sales focused organisation

Must be able to accurately follow all company processes and procedures

Knowledge of administrative procedures

Attention to detail and accuracy essential

Computer literate - Experience of Microsoft Office packages

A positive, focused individual who is able to work in collaboration with other people internally and externally with a polite, confident and friendly manner

Good general education background with at least 5 GCSE's including English and Maths

Excellent communication skills - verbal and written

PREFERRED SKILLS, KNOWLEDGE & EXPERIENCE

Familiarity with SAGE 50 or other order processing software

Experience and confidence with interacting with customers by telephone

Knowledge of processing Business to Business Sales

Initiative and desire to improve situations, systems and processes

Adaptability

Be able to work on own initiative

To enjoy working within a target-driven team environment

WORKING HOURS

08:30 - 17:00, Monday to Friday

Some flexibility in total hours or working pattern may be available depending upon individual circumstances & business needs

Applications should be made to Ryan Scott, Supply Chain Manager by close of business on 4th December 2025

This job description describes the principal purpose and main elements of the job. It is a guide to the nature of the main duties as they currently exist but is not intended as a wholly comprehensive or permanent schedule of tasks.

Job Types: Full-time, Permanent

Pay: 27,451.00 per year

Benefits:

Free parking On-site parking
Application question(s):

Do you have your own vehicle/reliable method of transport?
Work Location: In person