Job Description

Are you calm, collected and happy to chat on the phone? Join the team at our growing plumbing and heating business based in Epsom. With support from the rest of the team you will be the first point of contact for customers, helping them with any enquiries, arranging bookings and liaising with engineers.

Typical tasks include:

Dealing with phone and online enquiries, supported by the team

Management of engineer's diaries, including booking in appointments and following up jobs until completion

Liaising with engineers regarding daily dairy events

Assisting with a range of support and development functions across the business

Have a solid working knowledge of Microsoft Office package

Able to self-direct and prioritise workload according to shifting demands

Ability to work under pressure and meet a range of deadlines

Ad hoc admin duties as required

What we can offer:

Salary 25,000 - 27,000 dependent on skills and experience

Annual leave of 20 days plus bank holidays

Working hours 8:00am - 5pm with 1 hour unpaid lunch break and opportunities for overtime

Varied role with lots of potential for professional growth

Company pension

Candidate experience/ qualities:

Customer service experience

Excellent written and oral communication skills

Calm and confident telephone manner, approachable with the ability to build a rapport with a wide range of people

Ability to remain calm under pressure

Ability to multi-task and prioritise work

Confident to work independently

Job Types: Full-time, Permanent

Pay: 25,000.00-27,000.00 per year

Benefits:

Company pension Free parking On-site parking
Education:

GCSE or equivalent (preferred)
Experience:

customer service: 3 years (preferred)
Work Location: In person