Job Description

The Customer Service Administrator role involves providing exceptional support to clients within the industrial and manufacturing industry. Based in Falmouth, this position requires strong organisational skills and a proactive approach to resolving customer administrative queries.

• Respond to customer enquiries promptly and professionally via phone and email.
• Process orders accurately using internal systems, ensuring timely delivery.
• Coordinate with internal teams to address and resolve customer issues effectively.
• Maintain detailed records of customer interactions and transactions.
• Assist in the preparation of purchase orders, customer reports and documentation as required.
• Support the development of improved customer service processes and workflows.
• Ensure compliance with company policies and industry regulations.
• Provide administrative support to the wider customer service team when needed

Market-leading company benefits and hybrid working!Excellent permanent potential and fantastic opportunities for progression
A successful Customer Service Administrator should have:

• Previous experience in a customer service or administrative role.
• Excellent communication and interpersonal skills.
• Proficiency with Microsoft Office and familiarity with order processing systems.
• A detail-oriented mindset with strong organisational abilities.
• A positive attitude and a commitment to providing outstanding customer service.
• Problem-solving skills and the ability to work independently or as part of a team

This award-winning organisation operates within the industrial and manufacturing industry, delivering specialised solutions to its clients. Known for its commitment to innovation and quality, the company offers a collaborative environment where employees can thrive.

• Competitive salary of approximately 27,000 per annum.
• Hybrid working - 2/3 days in the Falmouth office
• Comprehensive benefits package, including an excellent pension scheme.
• Opportunities to develop within a supportive and collaborative environment.
• 12-month fixed-term contract with excellent permanent and long term prospects.

If you're ready to contribute to a customer-focused team within the industrial and manufacturing industry, apply now to join this exciting opportunity in Falmouth!

Skills Required