Job Description

At OV, we are passionate about creating custom ingredients and decorations that add a little extra magic to confectionery, ice cream, and bakery products around the world.

Whether it is a touch of indulgence or a burst of creativity, we work hand-in-hand with our customers to craft inspiring solutions that truly stand out. With seven sites across Europe, including Sweden, Switzerland, Harrogate, St Ives, Leominster, Tenbury Wells and Glasgow, we are proud to serve both local legends and global giants in the food industry.

As part of the OV Group, Cake Decor is the largest manufacturer of edible cake decorations and toppings in the UK, producing an extensive range for leading Grocery retailers, food manufacturers and specialist artisan bakers. Originally a family business, our site in Cumbernauld has retained its innovative and creative culture to develop bespoke lines and solutions by combining our exceptional technical expertise with trend-led applications.

Reporting to the Supply Chain Manager, as Customer Service Administrator, you will be a pivotal member of the Supply Chain team, responsible for executing a range of administrative duties to ensure the seamless operation of the supply chain process. This role requires close collaboration with both internal and external customers and full cooperation with colleagues across all functional areas.

What You'll Do:

~

Be a key player in ensuring smooth operations across customer service, planning and procurement.

~ Manage order processing via manual entry and EDI systems.

~ Liaise with Sales, Warehouse, Production, and Technical teams to ensure seamless communication and issue resolution.

~ Handle export documentation, shipping manifests, and delivery bookings.

~ Support invoicing, despatch coordination, and operational reporting.

~ Step in as deputy for the Customer Service Lead when needed.

What You'll Bring:

~ A minimum of 5 years' administrative experience in a fast-paced, manufacturing environment, ideally supporting the major grocery retail sector.

~ Strong numeracy, literacy, and attention to detail.

~ Solid organisational and communication skills.

~ A collaborative mindset and ability to work under pressure.

~ Good IT literacy and computer skills (experience of MS D365 would be advantageous).

The successful candidate will contribute to the effective running of the department, supporting the business in delivering high-quality customer service and operational excellence. It's an exciting time here at Cake Decor. You'll become part of an inspiring and fast-paced culture that focuses on people. We are incredibly proud of where we have come from and where we are going. We acknowledge and reward talented, hardworking individuals by providing them with fully supported opportunities for growth and development.

This is a temporary, six-month contract with the possibility to become permanent.

Job Type: Temporary
Contract length: 6 months

Pay: 25,000.00-30,000.00 per year

Benefits:

Company events Cycle to work scheme Employee discount Free parking On-site parking Sick pay
Ability to commute/relocate:

Glasgow G68 9LH: reliably commute or plan to relocate before starting work (required)
Application question(s):

What experience (if any) do you have working as an administrator for a supplier of goods to the grocery retail trade (supermarkets)
Education:

GCSE or equivalent (preferred)
Experience:

Customer Service Administration: 5 years (required)
Work Location: In person