Job Description

Customer Service Administrator
Job Title: Customer Service Administrator
Location: Port of Grangemouth
Hours: 37 hour contract | early, mid & lates shift rotation between 0600-1800 Mon-Thur & 0600-1900 Fri, working 1 in 4 weekends
Compensation: xc2xa324,652 | Overtime is paid at x1.5 during the week and x2 at weekends
Forth Ports is one of the UK's largest and most dynamic port operator groups, playing a key role in connecting the UK with Europe and beyond. As a multimodal ports owner and operator, we are at the forefront of delivering innovative port-related services. With our recent pledge to achieve carbon neutrality by 2032 and Net Zero status by 2042, we are committed to sustainability and driving the expansion of the UK's renewable energy sector, particularly offshore wind. Now is an exciting time to join our team as we embark on this transformative journey towards a greener future.
About the role
As a Customer Service Administrator, you will support administrative tasks related to port container traffic, warehousing, and general cargo. This role involves ensuring accurate collection and entry of receiving and dispatch details into the appropriate systems.
Your key responsibilities will include:
Coordinate cargo bookings, vessel operations, and container movements
Maintain accurate records and documentation for compliance and accreditation
Assist with customs clearance, stock control, and invoicing processes
Support hauliers with cargo collections, ensuring correct paperwork is issued
Communicate effectively with customers, departments, and external agencies
Oversee warehouse de-vanning operations and ensure smooth workflow
Provide administrative support, including filing, reporting, and system updates
Offer flexibility to assist in other operational areas when required
What are we looking for?
We seek a highly organised and detail-oriented individual with experience in transport, logistics, or cargo operations. You should be able to work efficiently under strict deadlines, liaise effectively with the Operations Team, and ensure compliance with customer and regulatory requirements. Strong communication skills and the ability to prioritise tasks are essential.
Skills and experience required:
Experience in transport, logistics, or cargo operations
Strong IT competency and ability to use relevant systems
Excellent attention to detail and communication skills
Ability to work under pressure and meet strict deadlines
Strong organisational and problem-solving skills
What can we offer you?
At Forth Ports, our people are our priority, and we are committed to creating a flexible, open, and supportive working culture. As part of our team, you will enjoy:
A competitive salary
Generous annual leave entitlement of 34 days
A defined contribution pension scheme and life assurance
Health promotion events and employee wellbeing initiatives
Access to our Employee Assistance Programme (EAP) for you and your family
Cycle to work scheme and on-site free parking
Attractive Family Friendly Policies
Employee discount platform offering discounts on UK-wide restaurants, car rentals, and holidays
GymFlex health club memberships
We value diversity and inclusivity, and we are an equal opportunities employer. We welcome applications from candidates of all backgrounds and will consider all applications for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.
About the company
"As sure as the tide " - 50 years and counting - delivering outstanding results, on all manner of projects. Customers from around the world rely on our expertise to realise their ambitions.
Required Criteria

• Experience in transport, logistics, or cargo operations
• Strong IT competency and ability to use relevant systems
• Full right to work in the UK
• Flexible approach to working shift patterns