Job Description

Job Purpose

John Winter & Co Ltd

is a leading and well-established partner within the metal casting and dental laboratory industries worldwide. We pride ourselves on delivering consistently high standards of service and building long-term relationships with our customers. Our commitment to quality, reliability, and customer satisfaction is at the heart of everything we do.

The Customer Service Administrator plays a key role in ensuring customer requirements are fully understood, accurately processed, and clearly communicated across the business. The role requires professional, confident communication and strong organisational skills to support excellent customer service and maintain positive internal and external relationships.

Key Responsibilities

Act as a primary point of contact for customer enquiries, orders, complaints, and feedback via multiple communication channels Understand customer expectations and consistently work to exceed service levels Review customer contracts and orders, ensuring accurate and clear information is communicated to relevant departments Liaise effectively with internal departments to ensure customer requirements are met efficiently Maintain up-to-date knowledge of products and materials to provide accurate advice and guidance to customers Ensure accurate data entry, record keeping, and maintenance of information within company IT systems Produce accurate reports and data analysis when required Communicate and distribute relevant customer-related information internally Manage and prioritise workload effectively to maximise productivity Provide cover and support for colleagues as required Attend sales meetings when requested and contribute positively Maintain excellent health and safety awareness in line with company policy Undertake training and development to meet current and future business needs Carry out additional duties in line with business requirements and strategy

Essential Skills

Clear, friendly, and confident communication skills Strong attention to detail and accuracy Proficient in Microsoft Office and IT systems Ability to manage time effectively and meet deadlines Reliable with excellent attendance and timekeeping Previous experience in a customer service or administrative role

Essential Qualities

Friendly and professional manner Confident and polite communicator Well-presented Hard-working and dependable Team-oriented with a proactive approach

Essential Qualifications

GCSE Maths (Grade C / 4 or equivalent) GCSE English Language (Grade C / 4 or equivalent)
Job Types: Full-time, Permanent

Pay: From 25,397.00 per year

Benefits:

Company pension Cycle to work scheme Free parking Life insurance On-site parking Private medical insurance
Ability to commute/relocate:

Halifax HX2 7DJ: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Work Location: In person