Job Description

Application Method:

Please send a CV and Cover letter to recruitment@classicfootballshirts.co.uk

About Classic Football Shirts

Classic Football Shirts started in 2006 when university friends Matt Dale and Doug Bierton set out to track down rare football shirts. From those early days in a bedroom full of rails, the company has grown into a thriving business with a talented team, a busy warehouse, and stores in Manchester, London, and the US.

Our passion for football and the stories behind every shirt drives everything we do. At Classic Football Shirts, we work together, stay grounded, and always put our fans at the heart of the business. We share the passion, win together, stay fan-focused, be agile, and stay grounded -- values that guide how we operate every day.

To find out more about our story so far please follow this link: https://www.classicfootballshirts.co.uk/about-us

We welcome all suitably qualified applicants and are committed to creating an inclusive environment for all our employees. We have a great work ethic and a friendly group of diverse employees who enjoy working here to help carry out our mission.

Location:

Classic Football Co Ltd Broadway Hyde SK14 4QF

Hours & Location

Full-time: 39 hours per week Monday to Saturday rota, with a day off in the week if working on Saturday 2 Saturdays per month will need to be covered Hybrid role: after training, you can work 2-3 days remotely per week Flexible start time available, subject to agreement with the line manager.

The Role

We're looking for a

Customer Service Administrator

to be the first point of contact for our global fanbase. You'll be answering queries, resolving issues, and ensuring that every interaction reflects our reputation for

world-class service

. Whether it's by email, phone, social media, or live chat, you'll go the extra mile to make every fan feel heard, supported, and valued.

Key Responsibilities

Respond to customer queries across email, phone, social media, and live messaging with professionalism and empathy. Resolve issues efficiently while keeping our fans' best interests at heart. Process returns accurately and in line with company policies. Perform a variety of administrative tasks to support the wider team. Help protect and grow our reputation as the go-to destination for authentic, classic football shirts.

About You

You're a natural problem-solver and you'll thrive in a fast-paced, team-driven environment while also being able to work independently.

Strong written and verbal communication skills. Calm, clear-headed, and efficient when solving problems. Organised with great attention to detail. Quick to learn and confident using new systems. Comfortable working independently and collaboratively as part of a close-knit team. Punctual, reliable, and flexible. Happy to use your initiative, but not afraid to ask for help when needed. Can provide empathetic, customer-focused support with a strong commitment to high service standards and prompt resolution of enquiries. Proficient typing and admin skills. A good understanding of football's teams and brands is desirable Bonus points if you have: Previous experience with Zendesk or other CRMs. Knowledge of another language.

What's in it for you?

Wellbeing: Weekly five-a-side football, fruit deliveries, and on-site food for breakfast/lunch, EAP access

Parking on site in Hyde

50% staff discount

Casual dress code

Regular social events: Summer Party, Christmas Party, Football Events

Small, friendly team culture

Learn about football shirts and operations across retail and e-commerce

Early finish on Fridays

Application Method:

Please send a CV and Cover letter to recruitment@classicfootballshirts.co.uk

Job Types: Full-time, Permanent

Pay: 26,060.65 per year

Benefits:

Employee discount On-site parking Work from home
Work Location: Hybrid remote in Hyde SK14 4QF