Job Description

Fred. Olsen Travel was established in 1988 with family values at its heart and knowledgeable staff across the board. As one of the UK's most established travel companies, Fred. Olsen Travel provides outstanding customer service, choice and value for money through our six distinct specialisms, covering land, river and sea to go along with the multiple high street travel agencies dotted around East Anglia and the South Coast. Fred. Olsen Travel is also the UK general sales agents for Star Clippers, Amadeus River Cruises and American Cruise Lines.



We continue to go from strength to strength and are now in a position to recruit a highly motivated and dedicated Customer Service Administrator to join the team based in our Ipswich Head Office. Within this role, the successful candidate will be responsible for day-to-day administration tasks, including customer service support for our GoCruise & Travel Franchise and our Fred. Holidays Tour Operation.


The main duties for this position include:

Issuing booking documentation for both trade and customer bookings. Invoicing and ticketing. Processing customer payments and resolving unpaid balances. Dealing and completion of incoming supplier emails and post. Providing information and resolving booking queries for both trade and customers. Handling and solving complaints. Gathering and inputting of customer personal information. Handling inbound and outbound phone calls from customers, agents and Franchisees.

As the successful candidate, you will be:

Experienced in administration and customer service. Able to multitask and prioritise tasks successfully. Skilled in using your initiative when problem solving. Proud to help our customers and provide an excellent service. Able to work in a fast-paced environment and learn new skills quickly.

This is a permanent full-time office-based role, working 35 hours per week, Monday to Friday between the hours of 08:30 and 17:30. We ask that you are flexible and willing to work overtime when required.

Our values are:

Customer Driven:

We strive to look through the lens of each customer to ensure we continuously put their needs and expectations at the heart of everything we do.

Valuing Diversity:

We believe differing views and experiences make us stronger. By working to create a representative and inclusive business, we can deliver the right solution to our customers in the right way.

Investing in people:

We believe that by continuously seeking to grow personally and professionally develop our people, we can improve our future today.

Winning Together:

We deliver our best outcomes and results when we all pull in the same direction, creating a positive team spirit where people feel valued, support each other and share in success together.

Doing the right thing:

We pride ourselves on doing what is right and building trust in every situation with our people, customers and community.


Fred. Olsen Travel offers a range of company benefits including BUPA medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our MyBenefits scheme. Attached to this advert you will find a full job description and details of our Company benefits on offer.


As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.