Job Description

We are looking for a friendly, professional, and reliable

Customer Service & Support Assistant

to be the first point of contact for our customers. In this role, you'll handle customer queries, provide helpful product or service information, and assist with basic office support tasks. If you enjoy speaking with people, solving problems, and keeping things running smoothly, we'd love to hear from you!

Key Responsibilities:

Customer Service Duties:

Respond to customer inquiries via phone, email, and in-person in a helpful and professional manner Resolve customer issues efficiently or escalate them to the appropriate team Provide accurate information about products and services Process orders, returns, and basic billing or account queries Record customer interactions and feedback using our internal systems

Support Tasks:

Assist with data entry, filing, and updating customer records Prepare basic documents such as quotes, order confirmations, or follow-up emails Support the customer service or sales team with general coordination tasks

What We're Looking For:

Previous experience in a customer service or reception role Friendly, clear communicator with a positive attitude Good organisation skills and attention to detail Comfortable using email, phone systems, and basic computer software (e.g., Microsoft Office) Able to stay calm under pressure and manage multiple tasks
Job Type: Full-time

Pay: 25,000.00-26,000.00 per year

Benefits:

Company pension On-site parking
Ability to commute/relocate:

Kennington TN24 8HH: reliably commute or plan to relocate before starting work (required)
Work Location: In person