Job Description

With over 30 years' experience, GVS Group is one of the world's leading manufacturers of filters for application in the Medical, Laboratory, Automotive, Appliance, Safety and Building Filtration sectors. The origins of GVS initially focused on medical filters for blood and IV solutions. Today GVS provides a wide range of innovative products, including standard and custom devices for laboratory filtration, anesthesia, intensive therapy, and respiratory medicine.

The corporate headquarters of the GVS Group is located in Italy and has business units across Argentina, Brazil, China, India, Italy, Japan, Malaysia, Mexico, New Zealand, Romania, South Korea, Thailand, Russia, Turkey, UK, USA, and Vietnam.



Reporting to the Supply Chain Manager, the principal duties of the Customer Care Administrator are:

Provide a complete customer care experience for new and existing customers. Dealing with day-to-day customer orders, queries and ensuring on-time delivery. Managing documents and records as per the requirements of the business. Creating and updating targeted works instructions to ensure clarity for all areas of the business. To liaise with the Quality Dept. to ensure the timely resolution of customer complaints.
Skills & Competencies

Competent in Microsoft Word, PowerPoint & Excel. Ability to deliver a gold standard customer experience. Ability to prioritise and organise workloads with both internal and external customers. Ability to work within a regulated environment to meet the requirements of ISO 9001, 13485 & 50001.
Job Types: Full-time, Permanent

Pay: Up to 26,000.00 per year

Benefits:

Company pension Employee discount On-site parking
Work Location: In person