Job Description

Join Our Team at Grange Energy Services!

Grange Energy Services Limited is a well-established and growing company, proudly delivering expert services and solutions in heating, renewables, and ventilation.

Due to a significant increase in demand for our ventilation services, we're excited to be expanding our team - and we're looking for a Customer Service Administrator to join us!

We're on the lookout for a highly organised and customer-focused individual to play a crucial role in our friendly, fast-paced team.

The Role - What You'll Be Doing:

As our Customer Service Administrator, you'll play a key part in keeping our team running like clockwork! Your days will be varied and rewarding, with a focus on organisation, communication, and delivering excellent customer care.

You will:

Support the day-to-day operations of our service team, helping to organise schedules and maximise productivity Be the first point of contact - handling inbound and outbound calls, managing service desk emails, and responding to customer queries Liaise with customers to confirm appointments, and rearrange schedules when plans change or priorities shift Maintain accurate system records and client information, with regular use of spreadsheets Keep everyone in the loop - providing clear progress updates to clients, the team, and management Escalate technical queries and monitor, ensuring a timely and effective resolution Assist with basic finance tasks, including payment allocations, raising invoices, account reconciliations and statement distribution Build strong relationships with our valued customers, always aiming to provide friendly and high-quality service

We're looking for someone who brings the following strengths to our team:

Proficient with Microsoft Word and Excel Great eye for detail, with a high degree of accuracy Strong communicator - both in writing and face-to-face - with a friendly and professional style Naturally well-organised, able to balance tasks and keep on top of priorities Calm and focused, delivering great work even when things get busy
This is a full time office-based role at the heart of our operations, playing a key part in keeping everything running smoothly. If you're organised, enjoy working with people, and take pride in delivering outstanding customer service while offering cheerful, hands-on support to a close-knit team, we'd love to hear from youf alike.

Job Types: Full-time, Permanent

Pay: 28,000.00-30,000.00 per year

Benefits:

Company pension
Work Location: In person