Job Description

The Role

The overall aim of the role is to work in collaboration with the Customer Service Team, in communication with Operations and Transport to provide efficient and outstanding customer service. The CS Admin will work as a key business representative, providing visiting drivers with excellent customer service and carrying out an excellent administration service for the Customer Service team.

The hours of work are

Monday to Friday 8.00 - 17.00

, with occasional overtime required.

Jenkins Group

Jenkins Group is a port-centric cargo handling, warehousing, and logistics business specialising in the paper and forest products sectors. Our excellent customer care and engagement is built on our foundation of a strong operational performance, carried out in a safe and compliant environment. We have a solid record for outstanding service, streamlined facilities, plus exceptional management and logistic capabilities. Our customers are typically global forest product manufacturers and our core market is bulk and containerised cargo shipments arriving into the UK and Ireland by sea.

Jenkins has been at the forefront of innovative port logistics solutions for over 40 years, consistently delivering a quality service across a range of activities from stevedoring, container operations, warehousing and road transportation services. We are headquartered in Belfast, Northern Ireland and operate in 9 different locations across the UK and Ireland, including Felixstowe, Dublin, Hull, Liverpool and Sheerness.

The Person

Essential Criteria:

GCSE grade C and above In English and Maths or equivalent; Recent administration experience in a warehousing and logistics environment; Recent experience of working closely with Operational and Transport Teams for service delivery; Excellent working knowledge of Microsoft office products, particularly Microsoft Excel and Word. Experience of operating multiple computer systems on a daily basis. Ability to develop good working relationships with customers and colleagues. Experience in communicating at different levels across an organisation and the ability to adapt tone and style to suit audience; A demonstrable track record of excellent organisational, analytical, prioritisation and problem solving skills, e.g. able to establish a clear structure to your work to maximise the best use of your time; The ability to deal with and manage competing priorities with precision and accuracy; Professional written communication style; Experience in problem solving and working proactively towards solutions.

Competencies

Customer Service Orientation Diligence Teamwork and Collaboration Communication Flexibility/Adaptability Relationship Management Resilient Problem Solving

In return, we offer:

Salary 26,000; Free on-site Parking; Contributory Pension Scheme; Life Assurance; Professional Development Opportunities; Opportunity to be part of a strong private equity backed business at an exciting stage in our growth.

To apply:

Please note that the closing date for receipt of applications is Monday 29th December at 12 noon however we may close sooner depending on the volume of applications received.

Please ensure that your CV demonstrates evidence that you meet the requisite skills and experience for this role.

Closing date: Monday 29th December @ 12 noon

Job Types: Full-time, Permanent

Pay: 26,000.00 per year

Benefits:

Company pension Free parking Life insurance On-site parking
Application question(s):

Please provide a detailed written statement demonstrating how you meet the essential criteria for this role and outlining your suitability. Please confirm your current notice period
Work authorisation:

United Kingdom (required)
Work Location: In person