Job Description

Hours of work:

Flexible - Minimum 30 hours per week - Full time hours available

Company:

Storm Xccessories Ltd

Location:

Head Office: Unit 5, Swatragh Business Park, BT46 5QE

Summary of role duties:

Prompt and professional communication with our customers across telephone, email, and other platforms utilised by Storm Xccessories to assist with queries. Offering alternative solutions where possible with the objective of ensuring great customer service. Liaising with transport companies, to track deliveries, lost items or to complete claims. Returns / collections / refunds/ TSS Any other customer service-related tasks when required. Answering and directing calls to relevant departments. Assisting our Accounts Department with the imputing of data into our accounts system. Other ad hoc tasks as requested by your Line Manager.

Education:

BTECs or equivalent qualifications for the specifics of the role. NVQ or equivalent qualifications for the specifics of the role. A level or equivalent qualifications for the specifics of the role. GCSE English and Maths Grades A-C.

Training:

Full on the job training will be completed including:

o

Induction training

- educating the new employee on the role and the organisation

o

Manual Handling training

- important training in posture, lifting and handling of goods for all employees joining the organisation, with refresher training conducted in a timely manner

o

Process training on the job

- educating new employees on the standard procedures in their role

o

Just in time training

- is flexible training that provides learning at the point of need

o

Skill demonstration

- utilises observational learning to impart practical knowledge to learners

o

Practice simulations

- incorporate simulation-based learning into on-the-job training.

o

Job aids

- are short digital or physical content pieces that let learners quickly brush up on crucial job-related information.

o

Workplace coaching

- A more experienced employee transferring job skills to a new employee over time.

o

Workplace probations

to review and plan further training needs

Skills:

Time management skills

- You can use your time effectively and productively to ensure deadlines are met, and tasks are completed efficiently.

Interpersonal skills

- You can communicate and interact with your fellow colleagues, management and customers.

Customer Service skills

- You can handle our customer needs effectively and efficiently.

Communication skills

- You can convey information effectively and clearly, in both written and verbal manner.

Social skills

- You can communicate with customers and fellow colleagues effectively using empathy, politeness, active listening and clear communication when required.

Analytical skills

- You can collect and analyse information provided to you by our customers, or team members; problem solve and review situations or problems to find feasible solutions.

Problem solving skills

- You can handle difficult or unexpected situations and can work towards a resolution with some ease.

Critical thinking

- You can objectively analyse and evaluate information with logical reasoning, problem solving and decision-making skills to come to a judgement and work towards a resolution.

Software skills

- You can use computer programs, applications or software, to accomplish your daily tasks.

Experience:

Working experience of a customer service environment.

Working experience in dealing with customers over the phone and via email.

Working knowledge of an accounts package is desirable but not essential.

Working knowledge of CRM/order systems desirable but not essential.

Working knowledge of Trader Support Services desirable but not essential.

Our company benefits:

520 loyalty bonus

28 days annual leave, including confirmed Bank holidays

Your birthday off

Onsite Parking

Company Uniform

Pension scheme

Staff discounts

References are required for this role, as is your proof of eligibility to work in the UK.

Contact:

hr@4x4ni.com with any queries.

Closing date: 01/10/25

In cases of receipt of a high volume of applications, we will select candidates based on all criteria requirements above. We are an Equal Opportunities Employer.

Job Types: Full-time, Part-time

Pay: Up to 28,080.00 per year

Expected hours: 30 - 40 per week

Benefits:

Employee discount Gym membership On-site parking
Work authorisation:

United Kingdom (required)
Work Location: In person