Job Description

Customer Service Administrator

Contract:

Permanent 10 hours per week

Do you love providing outstanding customer service?

Do you thrive in an admin role and enjoy being part of a supportive, dynamic team? KIMS Hospital has an exciting opportunity for you to join our Front of House team as a

Customer Service Administrator

.



In this role, you'll be the friendly face and supportive voice that helps patients, visitors, and staff feel welcome and valued. You'll work closely with multiple departments, including Main Reception, Outpatients, and Preassessment, to ensure everything runs smoothly.



If you have a background in hospitality, retail, or any customer-facing role and are passionate about providing excellent service, we want to hear from you! Experience in healthcare is a plus but not essential.



This

10 hours per week

role offers flexible working hours to cover holidays, absences, and fluctuating hospital volumes, with department operating hours from 6:30am to 8:30pm, Monday to Sunday.

Key Responsibilities:

Greet patients, visitors, consultants, and staff with a warm welcome, guiding them to the right departments Handle face-to-face and phone inquiries, providing information and making appointments Manage patient appointments and records while liaising with patients and hospital staff Provide timely, accurate, and professional admin support to all hospital departments Maintain confidentiality and discretion when dealing with all hospital members

What we're looking for:

GCSE standard (or equivalent) education Proven experience in a customer service role Excellent organizational and time management skills Ability to work independently with minimal supervision Strong IT skills, including Microsoft Office and customer management systems

What's in it for you?

Competitive hourly rate Flexible working hours Free, secure staff parking Holiday pay Annual Flu Vaccination Free eye test

If you have any questions or want to know more, feel free to reach out to Juliet at 01622 538114 or email

recruitment@kims.org.uk

.



At KIMS Hospital, we value diversity and are proud to be an equal opportunities and disability confident employer. We are committed to building a workforce that reflects the communities we serve.


Any offers of employment made by KIMS Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service. Information about the DBS checks can be found at https://www.gov.uk/disclosure-barring-service-check


Posted 6th July 2025