Job Description

Customer Service Administrator

Location: Sevenoaks Medical Centre, Sevenoaks

Hours: Full Time | 40 Hours per Week | Salary 25,600 per annum

Bring Your Administrative Skills to Life in a Supportive, Patient-Centred Healthcare Setting

Are you an experienced administrator looking for a fresh and fulfilling opportunity? Do you want to be part of a team where your attention to detail, proactive approach, and organisation skills directly impact patient care?



We're looking for a dynamic, friendly, and proactive

Customer Service Administrator

to join our dedicated team at

Sevenoaks Medical Centre

, part of

KIMS Hospital

, Kent's largest independent hospital. This is a fantastic opportunity to grow your career in a modern, fast-paced private healthcare setting - and make a real difference every day.

Why This Role Is for You

Whether you're from a high-end retail, hospitality, or reception background - or already have healthcare experience - this role is perfect for someone who thrives on delivering an exceptional experience from start to finish.



In this varied, front-facing role, you'll support multiple departments, including

Front of House, Outpatients, and Imaging

, ensuring patients and visitors feel welcome, valued, and looked after.

What You'll Be Doing

As a Customer Service Administrator, your role will be central to the smooth running of the centre. You will:


Greet and assist patients, visitors, consultants, and staff with a warm and professional manner. Coordinate appointments and ensure accurate patient records are maintained in line with GDPR. Deliver outstanding administrative support across departments, helping ensure seamless, high-quality care. Play a vital role in enhancing the overall patient experience, every day.

What We're Looking For

Essential:

GCSEs (Grade 4/C or above) in English and Maths (or equivalent). Previous customer service experience - ideally in a premium service environment. Confident using IT systems and managing appointments with care and precision. A team player with a positive, people-first approach.

Desirable:

Previous experience in a healthcare or clinical setting (advantageous but not essential - we'll support your development!).

What You'll Love About Working with Us

At

KIMS Hospital

, we believe in giving our people the time to care and the tools to succeed. You'll enjoy:


A

competitive salary

and

permanent full-time hours

Private Health Insurance

Free secure staff parking

Pension scheme

33 days annual leave

(including bank holidays) plus a

paid day off on your birthday

Life Assurance

Annual flu vaccination

Free eye test

Relocation support packages

(where applicable)

You'll also be part of a welcoming, collaborative team where your contribution is truly valued, and your professional development is actively encouraged.

Ready to Join Us?

If you're ready to bring your skills to a place that truly values them, we want to hear from you. For any questions, feel free to contact Diane on

01622 237634

or email

recruitment@kims.org.uk

.

KIMS Hospital is proud to be an equal opportunities and Disability Confident employer.

Posted 26th December 2025