Job Description

Overview

We currently have an exciting opportunity for a Customer Service Administrator to join our busy team based in Sherburn.

Day to day management of customer orders, from receipt through to delivery, with responsibility for ensuring material and production capacity are available.

You will need to liaise with Area Sales Managers, internal quotations departments and divisional production facilities to enable fulfilment of customer orders on time in full.

You will be the first point of contact for any customer queries, which will mean you will also have contact with the Quality, Finance and Transport Departments in order to resolve any issues raised.

Responsibilities

Processing orders via SAP. Acknowledging customer orders within 24 hours of receipt. Working with customers on a daily basis to manage their orders. Dealing with requests to expedite or delay orders (either at customer or plant request in the case of any production issues such as machine breakdowns). Raising complaints on the SAP system within 24 hours of receipt and working with the Customer Care Team to reach resolutions for the customer. Processing credit and debit notes. Working with the Finance Department to resolve credit issues. Working with the Transport Department, retrieving ETA information and organising expedited transport where needed. Timely release of orders to Planning and Production. Working with the Planning Department to both expedite and push back orders, achieving the best outcome for the customer without negatively impacting production capacity and efficiencies. Working as part of Team, with own colleagues within Customer Service and those from other key departments. Utilising problem-solving skills to find customer resolutions. Managing complex projects to strict deadlines. Launching complex projects for review with internal departments. Independently organising, prioritising and managing workload. Ensuring accuracy of details, both own work and checking others work Maintaining calm under pressure. Demonstrating excellent verbal and written communication skills Ensure compliance with the requirements of ISO 9001, 14001, 45001 & 50001 accreditations and all other certifications currently in place, including CE marking. Report compliance concerns, issues, and failures; Participate in training as required; Ensure site adherence to and operation of the Compliance Management System responsibilities within ISO 37301 Clause 5 section 5.3.4., the company handbook and Code of Conduct.

Skills

Proven knowledge and experience of working in a fast-paced customer focused environment, ideally manufacturing. Strong computer skills. Qualifications in English and Maths. Proven experience of working with a team to achieve results Proven data input experience. Hard working and committed. Professional and courteous telephone manner. Highly organised with excellent administrative skills. Ability to manage complex projects to strict deadlines. Ability to work well as part of a team. Ability to remain calm under pressure. Excellent problem-solving skills. Experience of SAP would be advantageous.
If you are passionate about providing great Customer Service and have the necessary skills and experience, we encourage you to apply for this vital role within our organisation.

Job Type: Full-time

Pay: From 27,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme Free flu jabs Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Sick pay
Ability to commute/relocate:

Malton YO17 8PQ: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have any experience of working in a fast-paced customer focused environment, ideally manufacturing.
Work authorisation:

United Kingdom (required)
Work Location: In person