Job Description

Job summary:

This role will be focused on providing high-quality service to our clients and students who primarily study at the Northwest centres. This is a busy role and will involve flexibility and the ability to prioritise tasks to deliver operational support for staff within the Northwest centres and wider community.

Key focus of role:

You will work closely with colleagues to ensure that core operational processes are completed for the Centre. you must enjoy working in a fast-paced environment and be a great communicator - verbally, on the phone and through online chat channels. The post holder's role will be to ensure effective and professional liaison and communication with tutors, skills coaches, administrative and external customers, to facilitate the smooth running of day-to-day activities, through the delivery of established processes.


This role reports into the Head of Operations & Customer Services (Northwest).

Key Responsibilities:

Student Services

Serve as the main contact for student enquiries, offering guidance on course administration. Maintain accurate student records, including bookings, exam results, payments, and materials. Provide proactive support such as exam reminders and tutor coordination.

Client Services

Act as the first point of contact for employer enquiries and provide administrative support. Coordinate with regional centres to support national clients. Maintain records for sponsored students and assist with reporting and study pathway updates. Support Account Managers with data collection, invoicing, and feedback handling.

Business Support

Assist in planning and marketing to support growth. Produce reports and gather feedback from students and clients. Maintain marketing materials like brochures, website content, and email templates.

Centre & Course Operations

Support course setup in CRM, room bookings, and material preparation. Help with enrolment, student queries, and access issues. Maintain shared spaces and assist with course delivery logistics.

General Administration

Manage emails, calls, appointments, and follow-ups. Maintain admin systems and order course materials. Support exam delivery and invigilation. Provide lone working cover and assist with other tasks as needed.

Requirements

Essential:

Experience of administrative/customer service within an office environment. Effective communicator with excellent interpersonal skills. Confident and professional in dealing with clients and colleagues. Strong organisational, problem solving and time management skills.

Desirable:

Experience of invigilating computer-based exams. Experience of apprenticeship standards and programmes. Experience of the accountancy and finance sector.

Benefits

25 days annual leave rising to 30 over 5 years' service PLUS bank holidays 3 FI Days per year Flexible-working positive employer with a range of family-friendly policies Employee Assistance Programme: 24-hour confidential access to counselling and support services Competitive Pension Private Medical Insurance Training and development opportunities Long term career prospects in a growing company Employee perks including a range of discounts to suit your lifestyle
First Intuition are dedicated to safeguarding children, young people, and vulnerable adults. All roles require reference checks, an enhanced DBS, and online searches in line with KCSIE guidelines. This post is exempt from the rehabilitation of Offenders Act 1974.


We are a disability confident employer, committed to equal opportunities for all applicants. If you need reasonable adjustments during recruitment process, please let us know.


First Intuition is committed to safeguarding and promoting the welfare of children and vulnerable adults. All staff are expected to share this commitment and adhere to our Safeguarding and Prevent Policy, which can be viewed here.