Job Description

Overall Purpose

A Customer Service Administrator is responsible for ensuring administrative support for all key activities within the administration team and wider residences, this can be for residents, conference guests and other visitors to the campuses. Daily tasks include answering of emails, phone queries, desk queries, financial payments and reconciliation and preparation for all arrivals and departures into residences, always ensuring the highest level of customer service.

About the Team

With just under nine thousand bedrooms across twenty-three different properties, the Customer Services team are based across our five residential receptions and consist of Customer Service Administrators and Customer Service Assistants.

The Customer Services team form part of the wider University of Manchester Accommodation team and perform an integral role as the first point of contact for residences for any resident, whether student or summer conference guest and provide a welcoming and supportive role, with excellence in Customer Service always at the heart of what they do.

What you will get in return:

Fantastic market leading Pension scheme Excellent employee health and wellbeing services including an Employee Assistance Programme Exceptional starting annual leave entitlement, plus bank holidays Additional paid closure over the Christmas period Local and national discounts at a range of major retailers

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.


Our University is positive about flexible working you can find out more here


Please be aware that due to the number of applications we are unfortunately not able to provide individual feedback on your application


Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.


Any CV's submitted by a recruitment agency will be considered a gift.


Please note this role is not eligible for sponsorship under the Skilled Worker route of the Points Based System. Candidates will need to be able to demonstrate their right to work in the UK in order to be eligible to take up the post.

Enquiries about the vacancy, shortlisting and interviews:

Name: Mandi Clark


Email: amanda.clark@manchester.ac.uk

General enquiries:

Email: People.recruitment@manchester.ac.uk


Technical support:


https://jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.