Customer Service Administrator Job in Mayfair Compliance Group

Customer Service Administrator

Oldbury, ENG, GB, United Kingdom

https://www.mncjobs.co.uk/company/mayfair-compliance-group

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Job Description

At Mayfair Compliance Group (MCG), we strive to take away the worry and challenges of keeping businesses compliant and legal in all services related, from gas, fire, water, to health and safety. We have a proven record in delivering a one stop shop service nationally to any environment. We discuss our clients' unique needs, then provide a solution tailored to the regulatory compliance requirements. By providing third party accredited services we are confident that our clients receive the best service, endeavours to exceed clients expectations, whilst being competitive in the market place.

TCL Compliance has a fantastic opportunity for a Customer Service Administrator to join a highly successful team within a dynamic and expanding National Company.

Customer Services is at the heart of everything we do, so we are looking for candidates who care about the work they do and our clients.

This role will be based at our head office in

Oldbury

. You will be working on our Helpdesk, dealing with clients and engineers on a daily basis.

Ideal Candidate:

Must be hardworking and have a 'can do' attitude, with excellent communication skills.

Able to work in a fast paced business

Have knowledge of the FM industry

Key Skills and Responsibilities:

Answer client queries via email and over the phone Provide customers and engineers with information using a dynamic workforce database. Proficient in the use of data systems, training will be provided. Proficient with Microsoft Office including Outlook. The ability to identify and escalate priority issues. Liaise with engineers across UK Follow up customer queries where necessary Manage engineering time and call planning using systems provided.
Job Types: Full-time, Permanent

Pay: 25,000.00 per year

Benefits:

Company pension Free parking
Experience:

Administrative: 3 years (preferred)
Work Location: In person

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