Job Description

Job Title: Customer Service Administrator (Temporary, 3-6 Months)

Location:

Penrhyndeudraeth, LL48 6LD

Salary:

Up to 30,000 per annum (DOE)

Hours:

Monday to Friday, 8:00am - 4:30pm

Contract Type:

Temporary (3-6 Months)

Heler Foods Packaging is one of the UK's leading cheese packing facilities, based in Minffordd, North Wales.

We are proud to support Joseph Heler's cheese production through innovative, high-quality packing solutions.

Our people are at the centre of the business with their passion, drive and determination to complete and improve processes continually. A vacancy has arisen for a

Customer Service Administrator

ensuring our customers receive a high-quality service, with smooth order processing, excellent communication, and efficient problem-solving.

Key Responsibilities:

Process customer orders (manual or via EDI) in a timely and accurate manner Provide excellent service as the primary point of contact for customers and suppliers Escalate issues appropriately and ensure all tasks are completed with attention to detail Resolve customer queries professionally via phone and email Maintain strong working knowledge of products and services to support customer needs Liaise with internal departments to resolve order amendments and provide accurate updates Manage dispatch schedules with third-party logistics providers to maximise OTIF (On-Time In-Full) Perform general administrative duties including data entry, reporting, and document management Investigate and resolve customer complaints thoroughly, keeping them updated throughout

Essential:

Proven experience in customer service and administration Calm under pressure, detail-oriented and self-motivated Strong communication skills, both written and verbal Confident with Microsoft Office and business systems Strong problem-solving and investigation skills

What We're Looking For:

You'll have a

can-do attitude

, excellent stakeholder communication skills, and a methodical approach to solving problems. You'll be warm, professional, and always focused on delivering the best possible experience for our customers.

How to Apply:

If you're a motivated and customer-focused individual looking for your next opportunity, we'd love to hear from you.

Job Types: Full-time, Temporary
Contract length: 3-6 months

Pay: From 30,000.00 per year

Benefits:

Canteen Company pension Employee discount Life insurance On-site parking Referral programme
Schedule:

Monday to Friday
Work authorisation:

United Kingdom (required)
Work Location: In person