Job Description

Position:

Customer Service Administrator

Location:

Queenborough Site

Salary:

25-26k per annum

Hours:

Monday - Thursday 08:15am - 17:00pm and Friday 08:30am - 16:00pm (37.5 Hours Per Week)

Working within the supply chain department, this administrative role supports daily operations of the customer service team by managing enquiries, processing requests and ensuring customers receive timely and accurate assistance.

Key Responsibilities:

Respond to customer enquiries via phone or email in a timely and professional manner Work closely with the sales team to exceed customer requirements and expectations through excellent customer service Create and process customer sales orders accurately Maintain up to date customer records in SAP Update and maintain the customer order book in SAP Liaise with sales, logistics, finance and other internal teams to ensure smooth delivery Process and manage customer returns Resolve invoice related queries All other duties as relevant to post

Competencies

Strong interpersonal skills and a desire to solve business problems in collaboration with peers in customers, suppliers and internal teams Friendly and professional telephone manner Ability to act independently Organisational skills Attention to detail Cultural awareness Computer literate with experience in MS Office and ERP systems Results driven, strong work ethic, competitive drive and team player

What We Offer

25 days annual holiday plus English public holidays, with the option to buy an additional 5 holidays Comprehensive training program, including SAP By Design Bonus scheme Company pension scheme Death in service benefit Cycle to work scheme Electric car scheme Free eye tests and discounted glasses * Flexible working arrangements to support work-life balance