Job Description

Role: Centre Order Management Administrator

Contract: Permanent

Hours: Monday - Friday 0830-1730

Location: Rochdale

Why work for DACHSER?

We're a family-owned global logistics provider delivering over 83 million shipments a year, including everything from fashion, DIY, chemicals to medical equipment. Internationally, we are among the top 15 logistics providers in terms of sales revenue. We combine and integrate the world's most intelligent logistics network capabilities that keep the global economy running - today and tomorrow.

DACHSER is a diverse, innovative and energetic workplace where everyone's ideas are always welcomed and considered. We strive to keep the family sentiment running through the business which creates an exciting, ambitious and supportive work ethic. Whether you are looking at opportunities in operations, as part of our Regional Office or support teams, we offer a competitive salary and a range of benefits.

Pension Contribution

Employee Assistance Programme

Discount Platform

Life Assurance Benefit

Cycle To Work Scheme

Purpose Of the Role:

This role involves working closely with internal teams and our European network to ensure customers receive high-quality service from Dachser. It focuses on building trust, handling inquiries related to UK and export shipments, and proactively developing customer relationships to support service excellence and drive revenue growth.

Key Responsibilities:

Administer commercial invoices to ensure accuracy and compliance with customs regulations for exports to Europe, as well as prepare shipments for export or UK distribution. Represent Dachser professionally when communicating with customers via phone or electronic channels. Coordinate with internal departments to ensure agreed service levels are consistently met. Proactively notify customers of any issues or changes to plans, offering alternative solutions when necessary. Respond promptly and accurately to all customer enquiries. Accurately record all actions taken for review and analysis purposes. Manage error reports and produce customer KPI reports using various internal systems. Handle and resolve customer complaints professionally, maintaining composure, actively listening to concerns, and addressing them effectively to ensure customers feel valued. Foster a culture of trust within the team and with external stakeholders to support the delivery of quality service. Conduct occasional customer visits, including face-to-face meetings and service reviews.
The Ideal candidate will have:

Excellent communication skills - with the ability to communicate both verbally and in writing. Strong planning and organisational skills Excellent problem-solving skills. Attention to detail and high level of accuracy Excellent IT skills Excellent standard of customer service Solid time management Highly adaptable Confident and approachable
Job Types: Full-time, Permanent

Work Location: In person