Job Description

The Growth Company's (GC) Education and Skills team is excited to offer a fantastic new opportunity for a Customer Service Administrator. In this role, you will ensure that accurate data is entered within relevant systems to claim funding from various agencies, and to assist with a variety of administration duties.
This role will be based at the Rochdale Skills Centre. Please note, it is a part-time position of 30 hours per week, with a pro rata salary of 19,731, based on the full-time equivalent rate of pay.
We will be reviewing applications and conducting interviews on a rolling basis upon receipt of CVs.
Key Responsibilities

• Assess the eligibility of new applications to ensure that companies and individuals meet the required funding criteria.
• Invigilate exams, tests, and initial assessments, providing necessary administrative support.
• Handle sensitive data related to students, learners, and employers with care.
• Register individuals for qualifications and ensure compliance with Awarding Body procedures to meet centre approval requirements.
• Maintain up-to-date knowledge of current funding programmes, eligibility criteria, and necessary paperwork to ensure data quality.
• Manage daily finance processes, including handling petty cash, raising purchase orders, and checking invoices.
• Support the overall learner journey by providing assistance to students and employers as needed.
• Ensure the training centre is fully resourced and suitable for classroom delivery, and provide front-of-house reception service, handling all enquiries swiftly and ensuring Safeguarding requirements are met at all times.

About you

• GCSE - Maths & English Grade 4/C or level 2 equivalent.
• Limited specific knowledge required.
• Ability to deliver a customer focused internal and external service.
• To be motivated and drive to complete tasks.
• Car user desirable with access to a vehicle.

Skills Required

• Fully conversant with all Microsoft packages.
• Communication at all levels including good written communication.
• Customer service and administration experience.

Location
Rochdale
Business Area Logo
EducationAndSkills.jpg
Company Logo
Skills Company
Company
Education and Skills
Contract type
Permanent/ Part- time
Salary
19,731 per annum
Advert Brand
skillscompany.png
Closing Date
24/10/2025
Ref No
4860
Documents
(PDF, 156.3kb)
Safeguarding the welfare of all individuals, including vulnerable adults and young people is a core priority at GC, and we expect all staff to uphold this responsibility. All Education and Skills appointments are subject to Safer Recruitment Procedures, including a DBS check and a professional social media check, carried out by Due Diligence Limited (DDC Ltd) at no cost to the successful candidate.
Please note: It is an illegal offence to apply for a role involving regulated activity if you are on the Barred List.
We are committed to increasing workforce diversity and offer a guaranteed interview to applicants who meet the essential criteria and either have a disability or are from a diverse ethnic community.
If this applies to you, you can request consideration under this scheme during the application process. Your request will be shared only with the Hiring Manager and Internal Recruitment Team.
We also aim to make our recruitment process inclusive and accessible. If you need reasonable adjustments or have any general enquiries at any stage or the recruitment process, please contact or call us on 0161 237 4447.
Examples include:
Meeting the hiring manager or touring the venue in advance
Extra time for tasks
Interview questions shared beforehand
Accessibility software or equipment for assessments
We're proud to support the Ban the Box campaign, which helps people with convictions access job opportunities. As part of this, we've removed questions about convictions from the initial application stage.
GC is committed to fostering a culture of flexibility and agile working. Many roles will increasingly support full agile arrangements. If you require more permanent flexibility, we encourage you to discuss this during your interview so your request can be considered early in the process.
All GC colleagues will work inline with the Health & Safety at work act and the GC Health & Safety Policy.

Skills Required